AVP, Client Success Manager

Northbrook, IL - USA

Monthly Salary: $ 85000 - 110000

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

As one of the largest premium finance companies in the country FIRST Insurance Funding provides full premium finance services plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs services and technology we offer. This not only helps grow the agents brokers and companies we partner with but also helps them better serve their clients. FIRST Insurance Funding is a subsidiary of Wintrust a financial services company with more than $66 billion in assets.

The AVP of Client Success is responsible for the oversight of various department and company-led projects and strategic initiatives. This individual will manage motivate and develop Client Success staff to ensure they are utilizing and implementing best practices to leverage all efficiency tools and processes on daily sales support related tasks. Ensures the department is aligned with business and strategic objectives by being a key contributor towards moving those initiatives forward and involving the CSA team where needed to assist in various areas within the department based on their strengths & skills. Contributes to on-going development of sales support strategies and company-wide initiatives. Acts as a liaison with other departments including executive management team and operations. Works with the VP or SVP of Client Success on other duties as assigned.

What Youll Do

Responsible for developing implementing and maintaining the overall customer success strategy to align with business goals and achieve desired production & non-production outcomes showcasing strong analytical and problem-solving skills.
Continually is developing & implementing comprehensive plans that identify the needs of the Client Success department with training & development providing guidance feedback and one-on-one support (as needed) to individual team members and the group as a whole.
Monitors key client satisfaction & production levels uncovers areas for improvement and assists with implementing strategies to enhance the client experience and increase retention of business in both our Middle Market and Large Corporate Strategic Initiatives including communicating updates and incorporating strategies to the Client Success team
In conjunction with the Program & Implementation Manager analyzes and improves customer success department processes tools and technologies to ensure maximum efficiency and effectiveness while also tracking key customer success metrics analyzing data to identify trends and a plan of action for sustained efficiency and growth.
In conjunction with the SVP of CS assists in the interviewing and hiring process along with mentoring coaching and developing the CSA staff and addressing any employee performance issues.

Qualifications

8-10 Years of Experience
Bachelors Degree Preferred
General Computer Skills

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation

The estimated salary range for this role is $85000 - $110000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors such as a candidates qualifications skills and experience

From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.

Required Experience:

Manager

What Youll Do

Responsible for developing implementing and maintaining the overall customer success strategy to align with business goals and achieve desired production & non-production outcomes showcasing strong analytical and problem-solving skills.
Continually is developing & implementing comprehensive plans that identify the needs of the Client Success department with training & development providing guidance feedback and one-on-one support (as needed) to individual team members and the group as a whole.
Monitors key client satisfaction & production levels uncovers areas for improvement and assists with implementing strategies to enhance the client experience and increase retention of business in both our Middle Market and Large Corporate Strategic Initiatives including communicating updates and incorporating strategies to the Client Success team
In conjunction with the Program & Implementation Manager analyzes and improves customer success department processes tools and technologies to ensure maximum efficiency and effectiveness while also tracking key customer success metrics analyzing data to identify trends and a plan of action for sustained efficiency and growth.
In conjunction with the SVP of CS assists in the interviewing and hiring process along with mentoring coaching and developing the CSA staff and addressing any employee performance issues.

Qualifications