Front of House Services Manager

Front of House Services Manager

Hours: 37.5 Per Week

Salary: 31107 Per Annum

Are you passionate about creating welcoming spaces and delivering exceptional service

St Lukes Hospice is seeking a dynamic Front of House Services Manager to lead our Reception Catering Night Support and Domestic teams.

This is a pivotal role ensuring that every visitor patient and colleague experiences a safe clean and compassionate environment aligned with our values of Compassion Respect Integrity and Professionalism.

What youll do:

Lead and motivate teams across Reception Catering Night Support and Cleaning services.

Ensure smooth day-to-day operations and high standards of customer care.

Oversee catering provision maintaining quality and compliance with food hygiene regulations.

Manage rotas budgets and resources effectively.

Drive infection control and health & safety compliance.

Recruit train and develop staff and volunteers.

Act as the key point of contact for Front of House queries and feedback.

What were looking for:

Strong leadership and team management experience.

Knowledge of hospitality operations and customer service principles.

Understanding of health & safety food hygiene and infection prevention.

Excellent organisational and communication skills.

Ability to work flexibly and respond to operational challenges.

NVQ Level 3 or equivalent in Hospitality Customer Service or Team Leading (desirable).

Were an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills experience and qualifications not background or personal circumstances. As part of the Disability Confident scheme we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record wont necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Lukes Hospice Plymouth arent able to sponsor individuals to work in the United Kingdom.

Closing Date: Monday 22 December 2025
1st Interview Date: Wednesday 7January 2026
2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Hello and thank you for checking out our current vacancy.

Its worth setting up a job alertor simply checking back in regularly because - as St Lukes continues to meet the demand of caring for more families - were always evolving and new opportunities spring up both clinical and non-clinical. One of them could be just what youre looking for!

We value all our people - not only our specialist doctors nurses and social workers but also our colleagues more behind the scenes from our maintenance and catering staff to our fundraisers administrators educators and IT team. And thats just to name a few! It takes a vast variety of skills experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes but a fantastic health scheme to help towards the cost of eye tests dental care and addition this gives you access a GP and counselling and practical information helplines 24/7.

While working with our hospice is hugely rewarding knowing youre helping us make such an important difference we recognise its work that can be challenging emotionally. Thats why when you join us well be here to support you all the way.

Dont miss out on the opportunity to join our friendly award-winning team learn more about working life at St Lukes on our dedicated jobs page.