Technical Account Manager

Who Are We

Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries Hansen empowers utilities energy and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence customer focus and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact drive real change and help shape the future of industries worldwide.

We are proud to be an equal opportunities employer. Hansen prides itself on celebratingdiversityand is committed to creating an inclusive environment for all employees even extending this to how we work with our customers partners and suppliers. We welcome applications from all qualified candidates regardless of age disability gender identity or expression marital status race ethnicity religion or belief sexual orientation or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process please let us know.

Why This Role Matters

Advise and Deliver Connect and Grow Lead and Transform.

At Hansen we enable and empower our customers to deliver essential services through innovative software solutions. Based in Jakarta as Technical Account Manager youll be the strategic link between Hansen and one of our most important clientsdriving commercial success ensuring service excellence and influencing technical delivery.

This is more than an account management roleits a hybrid of strategic partnership and technical leadership. Youll shape how our solutions are adopted ensure projects meet expectations and uncover new opportunities for growth. Your work will directly impact how a major telecom provider evolves and innovates in a rapidly changing market.

What Youll Do

• Own the Relationship: Serve as the primary point of contact for the client building trust and long-term engagement.

• Drive Growth: Identify and convert new business opportunities aligned with customer goals.

• Ensure Delivery Excellence: Oversee service performance SLAs and governance processes.

• Provide Technical Oversight: Align solutions with client expectations and advocate for continuous improvement.

• Collaborate Cross-Functionally: Partner with Product Engineering and Delivery teams to deliver tailored solutions.

• Lead Governance: Manage steering committees and service reviews to maintain transparency and accountability.

What You Bring

• Proven experience in account management and service delivery ideally in software telecom or IT sectors.

• Strong commercial acumen and negotiation skills.

• Technical literacy with ability to oversee complex solution delivery.

• Excellent communication and stakeholder engagement skills.

• Fluency in Indonesian and English; comfortable working across cultures and geographies.

Preferred Skills:

• 7 years in account management service delivery or client services.

• Experience managing enterprise clients in Indonesia or Southeast Asia.

• Familiarity with SaaS BSS/OSS or enterprise platforms.

• Exposure to managed services cloud migration or transformation programs.