• 12 month role
• Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
• Brisbane Sydney or Melbourne CBD location /hybrid wfh

The Motor Claims Operations Advisor is responsible for the effective triaging and management of customer complaints resulting from a customers repair experience through SMART or CARe. The role is critical to the successful resolution of issues experienced by a customer during their claims journey through the SMART or CARe repair networks acting as the liaison between internal and external stakeholders. The role acts as an advocate for the customer during their claim cycle.

What youll do (not limited to):

• Customer management of Level 1 complaints and VOC responses to identify and improve the customer experience
• Deliver compliant end-end complaint handling in line with RG271 meeting timeframes documentation standards and escalation requirements
• Accurate triaging & pathing of complaints to stakeholders for timely resolution within business SLAs
• Accountable for the investigation customer engagement and resolution of customer complaints pertaining to the customer experience through the SMART and CARe networks whilst operating within policy limits and guidelines
• Act as liaison between internal Suncorp teams SMART CARe and other third-party providers to resolve customer complaint.

What you will bring:

• Minimum 3 years working in insurance claims (Desired)
• Experience working within a customer service environment and/or customer relationship management role
• Strong computer literacy and navigational skills using multiple systems simultaneously. Exposure to Claimcentre is desired
• Demonstrated ability to deliver within prescribed timeframes
• Demonstrated ability to work independently and engage key stakeholders as necessary to achieve outcomes.

Culture:

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits Suncorp Group

If this role sounds like the challenge you have been looking for please submit an application online today.

We believe we are at our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 28 Nov 2025 AUS Eastern Daylight Time
Applications close: 12 Dec 2025 AUS Eastern Daylight Time