Technical Sales Support Engineer – Power Systems

About EPD:

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Job Summary:

We are seeking a dynamic and technically proficient professional to join our team as a Technical Sales Support Engineer.

This individual contributor role combines responsibilities of application engineering technical sales support and customer engagement for power generation systems. The ideal candidate will have deep expertise in electrical systems generator set applications and a passion for delivering customer-centric solutions.

What You Will Do:

Technical Sales & Application Engineering:

• Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV).

• Lead product sizing selection and application engineering for generator systems.

• Develop technical proposals and respond to RFPs and tenders.

• Conduct product demonstrations and presentations to customers and consultants.

• Understand customer requirements and recommend tailored solutions.

• Respond to dealer inquiries on Electric Power products from basic to complex.

• Develop quotations for custom solutions beyond standard offerings.

• Provide project-specific technical guidance and interface with core engineering teams.

• Interpret tender specifications and coordinate with engineering to produce submittal documents.

Customer & Dealer Engagement:

• Build and maintain strong relationships with dealers consultants etc.

• Act as a liaison between sales engineering and product development teams.

• Provide Pre-Sales technical consultation to dealers and consultants ensuring alignment with project requirements.

• Collaborate with sales teams to understand customer needs and propose tailored solutions.

• Support business development efforts by identifying opportunities and technical differentiators.

System Design & Integration:

• Design single-line diagrams network layouts and interconnection wiring for generator and switchgear systems.

• Integrate third party controllers such as DSE DEIF ComAp develop control systems

• Support remote monitoring systems using Modbus RS485/TCPIP protocols.

Training & Documentation:

• Develop technical documentation training materials and reference white papers.

• Deliver product application training to internal teams and external stakeholders.

What You Will Have:

Degree Requirement:

• Bachelors degree in electrical engineering

Skill Requirements:

Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Consulting: Working knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Extensive experience and understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Working knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Technical Excellence: Extensive experience and knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Experience within power systems generator applications or related .

• Technical knowledge of genset controllers synchronization paralleling schemes and electrical system architecture.

What Will Set You Apart:

• Prior field experience with customers dealers or distributors.

• Experience in managing compliance industry trends and regulatory changes.

• Prior experience in turnkey project execution including site testing commissioning and aftermarket service

• Service Excellence: Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Additional Information:

• This position can be located in either Dallas TX or Griffin GA

• This role does not offer relocation

• This role does not offer sponsorship

• Travel is expected up to 50%

• This role is to be in office 5 days a week