Team Lead Customer Retention Spanish Speaker
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Your new role
- Develop coach and motivate your team of outbound agents to achieve and exceed sales & quality targets;
- Contribute to process improvement by analyzing performance identifying improvement areas and implementing new strategies;
- Coach your team daily through structured feedback call shadowing and leadership best practices tailored to telesales and customer service;
- Collaborate closely cross-department to ensure consistent and continuous efficient service delivery;
- Build a positive open and engaged team culture where people grow and succeed together.
Qualifications :
What we expect from our new colleague:
Fluency in both Spanish & English languages;
A proactive customer-first mindset combined with adaptability and passion for tackling new challenges;
Curiosity eager to grow with a solution oriented Can Do attitude;
Proven experience in Customer service Telesales or another similar area with a strong background in managing and developing teams;
Expertise in using Contact Center related software for handling inbound/outbound calls Excel/Gsheet;
Empathetic leadership style excellent communication and coaching skills;
The ability to foster a motivated cohesive team;
A genuine interest in the automotive industry and familiarity with Google tools will be a plus.
Additional Information :
What you can expect from us:
A learning and growth environment (leadership and operational trainings);
Implication and support in delivering department projects and process improvement;
A nice office just few minutes away from Aurel Vlaicu metro station;
A dynamic and transparent team atmosphere;
Private health insurance via Medicover.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
AUTO1.com is Europes largest wholesale platform for used cars. More than 60,000 partner dealers in over 30 countries actively digitize their used car business with AUTO1.com technologies and services. Buyers have access to a cross-brand inventory of over 30,000 inspected used cars. S ... View more
