Communications Center Representative

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

NOTE: This is only a 6-month project (January to June 2026)

Education Skills and Knowledge

Senior High School Diploma or equivalent required.
Must possess excellent customer service skills.
Call center experience is preferred.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Ability to work as a member of a team is required.
Must have excellent oral and written communication skills.
Excellent attendance is required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred but not required.

Basic Purpose and Objectives

Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude promptness attentiveness and a focus on resolving issues efficiently on the first contact.

Organizational Relationships

Reports to and direction received from:

Scoring Support Shift Supervisors (Primary)

Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Responsible for providing accurate answers to internal customer questions or concerns in a courteous efficient and customer-service focused manner via phone email or chat.
Responsible for diagnosis and complete resolution of technical issues in a courteous efficient and customer-service focused manner via phone email or chat using documented solutions.
Responsible for calling remote employees in an efficient courteous and supportive manner.
Serve as an escalation point as needed to the appropriate department for resolution.
Responsible for independent and timely resolution of routine issues and for notifying management of non-routine issues that need immediate attention.
Provide complete documentation of issues handled.
Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.
May be times where escalation to on-call Support Shift Supervisor is necessary. These scenarios are only when a Shift Supervisor isnt scheduled during off-peak scoring times.
Perform other related duties as assigned.

Working Conditions

Office environment.

NOTE: Hours may vary or change depending upon needs of business.

Required Experience:

Unclear Seniority

DescriptionNOTE: This is only a 6-month project (January to June 2026)Education Skills and KnowledgeSenior High School Diploma or equivalent required.Must possess excellent customer service skills.Call center experience is preferred.A very friendly and helpful attitude and the ability to manage simu...

Description

NOTE: This is only a 6-month project (January to June 2026)

Education Skills and Knowledge

Senior High School Diploma or equivalent required.
Must possess excellent customer service skills.
Call center experience is preferred.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Ability to work as a member of a team is required.
Must have excellent oral and written communication skills.
Excellent attendance is required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred but not required.

Basic Purpose and Objectives

Organizational Relationships

Reports to and direction received from:

Scoring Support Shift Supervisors (Primary)

Scoring Support Manager (Secondary)

Overall Functions and Responsibilities

These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Responsible for providing accurate answers to internal customer questions or concerns in a courteous efficient and customer-service focused manner via phone email or chat.
Responsible for diagnosis and complete resolution of technical issues in a courteous efficient and customer-service focused manner via phone email or chat using documented solutions.
Responsible for calling remote employees in an efficient courteous and supportive manner.
Serve as an escalation point as needed to the appropriate department for resolution.
Responsible for independent and timely resolution of routine issues and for notifying management of non-routine issues that need immediate attention.
Provide complete documentation of issues handled.
Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources.
May be times where escalation to on-call Support Shift Supervisor is necessary. These scenarios are only when a Shift Supervisor isnt scheduled during off-peak scoring times.
Perform other related duties as assigned.

Working Conditions

Office environment.

NOTE: Hours may vary or change depending upon needs of business.

Required Experience:

Unclear Seniority

Key Skills

Data Entry
Deputy
Drafting
Hibernate
Administration Support
Activex

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About Company

Pearson

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more

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