Batch Monitoring Analyst, Global Operations Command Center (GOCC)

Were looking for a Batch Monitoring Analyst to join our Global Operations Command Center this role you will play a foundational role in monitoring and supporting batch operations pipelines and other data systems helping ensure the timely execution of critical jobs proactively identifying and resolving issues and maintaining the overall health and reliability of our data infrastructure.

Have the skills and knowledge for the job Learn more about the opening below!

Key Responsibilities:

• Monitor and support batch jobs and data pipelines across platforms such as CA Workload Automation Informatica Azure EDL and Apache Airflow.
• Provide 24/7 operational support by triaging and responding to pipeline and batch failures delays and system alerts.
• Manage service requests for role assignments and provisioning across Azure services includingAzure Data FactoryAzure DatabricksAzure Key VaultSQL Synapse andDatabase Servers.
• Deploy standard updates for Azure Pipelines and conduct OS patching application health checks and Server restarts.
• Oversee SSL and SPN certificate renewals to ensure secure operations.
• Provide L1 support for AI platforms such as OpenAI GenAI and Copilot.
• Create and manage Microsoft support tickets coordinating effectively with Internal Teams and External Vendors to drive issue resolution.
• Leverage Azure Metrics and Azure Data Explorer for impact assessment and root cause analysis.
• Monitor Infrastructure metrics related to CPU disk memory usage and host availability via New Relic and Moogsoft and initiate proactive actions to ensure optimal system performance.
• Maintain clear and timely Incident communication with stakeholders and next-level support teams.

Qualifications:

• Bachelors degree in Computer Science Information Technology or any related field (or equivalent experience).
• 12 years of experience in IT operations Data support or Batch monitoring.
• Basic to intermediate knowledge ofPython SQLLinux/Unix andCloud platforms(e.g. AWS Azure Google Cloud).
• Background in job scheduling and ETL tools such as CA Workload Automation Apache Airflow Azure Data Factory and Informatica or equivalent technologies like Control-M.
• Familiarity with CI/CD pipelines and related tools (e.g. Jenkins)
• Knowledge ofITIL practicesand/or experience with Incident and Change Management processes.
• Strong troubleshooting and analytical skills
• Willingness to work in arotating shift schedule including day night weekends and holidays
• Amenable to work in UP Ayala Technohub (Quezon City)
• Amenable to work on a FULL ONSITE SET-UP
• Amenable to work in any shift schedule assigned (day mid and night)

Preferred Qualifications:

• Microsoft Azure certifications such asAZ-900 (Azure Fundamentals)DP-900 (Azure Data Fundamentals)
• Excellent verbal and written communication skills
• Strong attention to detail and a proactive continuous improvement mindset.
• Ability to collaborate effectively across teams and manage multiple priorities in a high-pressure environment.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

Lets make every day better together. Learn about our opportunities at

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .