Outbound Sales Call Center Agent Associate Travel (Flights)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us:

Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

This Team is involved in revenue management vendor management and strategies to get new business and make travel a profitable entity

About the role:

We are looking for a Sales Call Center Agent to handle customer calls related to domestic and international flight bookings. The role involves offering flight options closing sales managing ticketing requests and delivering high-quality customer service.

Key Responsibilities:

Handle inbound/outbound calls for flight inquiries and bookings.

Provide fare quotes schedules and best travel options.

Process reservations changes and cancellations using GDS (Amadeus/Galileo).

Upsell seats baggage meals insurance and other travel add-ons.

Meet sales and conversion targets.

Ensure accurate PNR creation and follow airline policies.

Requirement:

12 years of experience in travel sales or call center operations.

Knowledge of GDS systems preferred.

Strong communication and sales skills.

Customer-focused detail-oriented and able to work in a fast-paced environment.

Work Schedule:

Rotational shifts including weekends/public holidays.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career working in a diverse and inclusive workplace where the diverse backgrounds perspectives and life experiences of our people are celebrated and create a great place to grow thrive and belong. Most importantly for us Work is Fun!!

Compensation:

If you are the right fit we believe in creating wealth for you with enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About Us: Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to th...