Customer Relationship Lead (Western Australia)

Perth - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi were PEXA

Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010 we now employ a team of over 1000 people working across multiple continents. Were still growing innovating and looking ahead but behind our greatest achievements there is a team of curious creators and big thinkers. Thats why were looking for ambitious people like yourself to join the team.

About the role

As the Customer Relationship Lead (WA) youll work closely with key practitioner accountsincluding Tier 1 and strategic partners - to build strong purposeful and value-driven relationships. Youll be the trusted face of PEXA in the WA practitioner market understanding customer needs advocating on their behalf and ensuring they receive exceptional service at every stage.

This role is hands-on and highly collaborative. Youll support customers through growth opportunities deliver insights that drive better business outcomes attend and represent PEXA at industry events and champion new product enhancements and pilots. Youll play a vital part in strengthening PEXAs presence and impact in WA working closely with internal teams and external stakeholders such as Law Societies and AICs.

Key responsibilities

- Build and maintain trusted productive relationships with key practitioner customers to drive loyalty retention and satisfaction.

- Conduct proactive customer meetings and account reviews aligned to retention strategies.

- Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services.

- Provide tailored operational reports insights and updates on enhancements and new products.

- Canvass new customers and convert leads in line with set targets.

Manage and resolve customer issues as the first point of escalation ensuring timely follow-through.

- Advocate for customers internally and contribute to product and platform feedback loops.

- Champion PEXAs brand at industry events pilots and workshops.

- Collaborate closely with internal teams including Customer Solutions Product Sales Performance and Operations.

- Support the General Manager Practitioners as required.

What youll bring

- Proven experience in relationship management ideally within FinTech PropTech or related environments.

- Legal or conveyancing background (highly regarded).

- Strong commercial acumen and ability to identify problems and promote effective solutions.

- Excellent communication and negotiation skills with a growth mindset.

- Ability to understand complex customer issues and drive resolution with confidence.

- Demonstrated ability to articulate product value propositions.

- Current drivers licence and willingness to travel.

Who you are

- Customer-centric and relationship-driven.

- Positive proactive and solutions-focused.

- Confident communicator with strong attention to detail.

- Someone who thrives in collaboration and isnt afraid to challenge or ask questions.

- Passionate about networking and building meaningful connections.

A career at PEXA starts with you!

If you think you have the required skills an appetite to learn and would be a great fit wed love to hear from you even if you dont tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

Quarterly wellness days to recharge

Four weeks workcation per year - work from an approved country

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy certifications and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day creating an environment where everyone can contribute and participate so that every person can reach their full potential. We want our people to feel equally valued supported and celebrated. With market-leading benefits that make a difference were committed to supporting individuals families and carers. Your culture gender sexual orientation language and other attributes make you unique! We couldnt be prouder to have a team that reflects the richness of our wider community.

Were a proudCircle Back Initiative Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting challenging and rewarding and were always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

Hi were PEXAEvery time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Austr...