Customer Service Supervisor

Townsville - Australia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Due to growing business needs our Lysaght business is looking for a Customer Service Supervisor to join the Townsville team. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects. This is an on-site leadership role where youll work closely with both internal and external stakeholders to deliver reliable high-quality customer outcomes.

This is a stable long-term leadership role where youll guide a small engaged team while building strong customer relationships. Youll benefit from a structured rotating roster with early finishes on Fridays full training on systems and products and the support of a safe people-focused workplace where your leadership and ideas genuinely make a difference.

Youll receive a copy of the roster for the next 12 months giving you certainty and predictability. Rotations include:

Day Shift (Week 1): MondayThursday: 7:30am 4:00pm; Friday: 7:00am 2:00pm
Afternoon Shift (Week 2): MondayThursday: 9:00am 5:00pm; Friday: 7:00am 4:00pm

What Will You Do

As Customer Service Supervisor youll be the link between customers your team and site operations. Your focus will be on people leadership communication and smooth day-to-day delivery. Youll enjoy:

leading coaching and supporting a team of Customer Service Representatives
setting clear expectations and creating a positive accountable team environment
managing customer enquiries orders and escalations with professionalism and care
building strong working relationships with production logistics and sales teams
ensuring systems and processes are followed accurately and efficiently
identifying opportunities to improve service communication and team capability

More About You

Were open to leaders from a variety of backgrounds. You dont need industry experience well train you on our products and systems. What matters most is how you lead and communicate. Youll bring:

proven experience leading or supervising a team (any customer-facing or operational environment)
excellent communication skills with the ability to engage confidently with customers and internal stakeholders
strong stakeholder management skills and the ability to navigate competing priorities
a calm solutions-focused approach to problem-solving
confidence working on-site and being present with your team
a commitment to safety teamwork and continuous improvement

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.

Come and discover us at us creating strength for the future.

Applications close Sunday 1 February 2026.

Remote Work :

Employment Type :

Full-time