Customer Service Representative
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Job Location:
Biggera Waters - Australia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Biggera Waters QLD. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
In this diverse and challenging role you will support our team by managing enquiries from customers face-to-face and via phone and email.
What Will You Do
Providing tailored solutions to our customers you will:
- interact with our customers face-to-face via phone and email as well as manage quotes and queries
- prepare and enter customer orders into our operating system
- collaborate with internal stakeholders (marketing warehouse and sales departments) ensuring customer expectations and requirements are met or exceeded
- coordinate and manage the end-to-end order management process including compliance with any requirements and regulations logistics coordination and updating all necessary systems
- manage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies resolving issues and seeking ways to improve the customers experience
More About You
You are someone who demonstrates behavioural flexibility to enable collaboration with a mix of personalities and styles. Along with your ability to understand and uncover customer needs and transforming these into improved service offerings youll bring:
- a commitment to your own safety and well-being while caring for others
- excellent communication negotiation and interpersonal skills
- strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- high attention to detail and ability to complete multiple tasks simultaneously
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:
- Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
- Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.
Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close 29 January 2026.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
