System Administrator

System Administrator

The Company

Our client is on a mission to improve the global financial ecosystem by enabling banks and corporates to offer innovative financial solutions that benefit society. Integrity tenacity learning enabling and agility are their core values and theyve served their customers and partners for more than 23 years.

About the Role:

Responsible for the strategic and operational administration of the companys data center server and virtual infrastructure IT security end-user computing (EUC) and service desk functions. This role ensures the seamless delivery of technology services including operational technology
aligned with business objectives and regulatory standards within the financial sector.

Key responsibilities include:
- Day-to-day administration ensuring optimal performance service continuity and adherence to ITIL best practices.
- Managing vendor relationships and contracts to ensure high-quality service delivery and compliance with service level agreements (SLAs)
- Overseeing hosted physical and virtual infrastructure network environments security frameworks and EUC platforms to maintain operational resilience and data integrity.
- Acting as a key liaison between IT and business units fostering strong stakeholder relationships and ensuring technology solutions meet evolving business needs.
- This role plays a critical part in enabling the companys digital strategy ensuring robust infrastructure and secure operations.

Knowledge Skills and Core Competencies

Minimum 5 years working experience in a network data center IT service management IT service desk or cyber security IT environment

- Infrastructure Architecture & Design
- Cloud & Hybrid Infrastructure (Azure Hyper-V)
- Data Centre Management & Modernization
- Infrastructure & Security Operations
- Disaster Recovery & Business Continuity Planning
- ITIL-based Service Delivery & Governance
- Vendor & Contract Management
- Financial & Capacity Planning
- Change Management

Qualifications

- BSc Informatica / BCom Informatica or equivalent Tertiary Education
- Microsoft Certified Professional (MCP) or equivalent certifications.
- 5 years in IT infrastructure roles preferably within financial services.
- Strong experience with Azure Hyper-V and enterprise networking.
- Familiarity with ITIL frameworks and service management tools.
- Proven leadership and vendor management capabilities.

Overview of the position: Primary

Infrastructure Architecture & Design

- Design and maintain enterprise-grade infrastructure solutions aligned with business and compliance requirements.
- Collaborate with architects and stakeholders to define standards and roadmaps for infrastructure evolution.

Cloud & Hybrid Infrastructure (Cloud Hyper-V)
- Deploy manage and optimize hybrid environments using Cloud and Hyper-V.
- Ensure secure integration between on-premises and cloud platforms.

Data Centre Management & Modernization
- Administrate physical and virtual data center operations including capacity planning and hardware lifecycle.
- Drive modernization initiatives such as virtualization automation and cloud integration.

Infrastructure & Security Operations
- Manage network services including DNS DHCP Active directory
- Monitor and respond to security threats ensuring compliance with financial industry standards.

Disaster Recovery & Business Continuity Planning
- Develop and test disaster recovery plans and backup strategies.
- Ensure business continuity through resilient infrastructure and recovery procedures.

ITIL-based Service Delivery & Governance
- Implement and manage ITIL processes (Incident Problem Change Configuration).
- Ensure regulatory compliance PCI DSS
- Monitor service performance and ensure SLA compliance.

Vendor & Contract Management
- Manage relationships with IT vendors and service providers.
- Oversee contract negotiations renewals and performance reviews.

Financial & Capacity Planning
- Develop and manage IT budgets and forecasts.
- Monitor infrastructure capacity and plan for future growth and scalability.

Overview of the position: Additional
Must have good administrative and analytical skills.
Good verbal and written communication skills.
Stress management skills.
Time management skills.
Target orientated.
Ability to perform duties under tight deadlines.
Strong knowledge of Windows Server operating system (Server 2019 to 2025)
In-depth knowledge of Windows interoperability with LAN and SAN.
Knowledge of Security patch installation process on server environment.
Hyper V Virtualisation and Clustering experience essential.
High availability clusters experience essential.
Active-active storage experience essential.
DNS DHCP and Active directory a necessity.
Data centre management experience an advantage.
PCI DSS compliancy knowledge an advantage.
Decision-making skills.
Problem solving skills.
Attention to detail and a high level of accuracy.
Focused.
Dedicated.
High level of personal integrity and ethics.

Interpersonal Relationships

Fundamental interpersonal relationships but not limited to:
- Executive Head: Business Support Services.
- Executive Head: Innovation Architecture & Development.
- Team leader: IT Systems and infrastructure.
- All employees registered on the Direct Transact network.

Special Requirements

- Willing to work overtime
- Occasional travel nationally