RQ09900 Business Analyst Intermediate

Toronto - Canada

Monthly Salary: Not Disclosed

Experience Required: 7-10years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Roles and Responsibilities for this position include but not limited to:

Operations Audit Lead:

Maintain SUS platform user lifecycle management processes
Periodic platform user audit
Client follow-up and remediation

Platform Log and Audit Lead:

Product management of SUS Audit and common Logging components
Specification documentation upkeep (requirements and system capabilities for platform and applications)
User guide and training material upkeep.
New requirements management (definition implementation scheduling etc.)
Implementation validation and sign-off
Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
Onboarding and project support for application audit
High level effort and resource assessment

Performance and Security Analyst:

Generate monthly reports on platform performance
Monitor vulnerability reports and track security patching
Service Management statistics (Incidents Service Requests Change Requests Outage SLA etc.)
Transaction volume statistics (Gateway transactions DB transactions API transactions etc.)
Audit status and issues

Service Inventory Manager:

Manage SUS Service Description documentation
Manage SUS components CI inventory (liaison to CMDB team)

Requirements

Experience and Skill Set Requirements:

Must Haves:

7 years of experience as a Business Analyst.
Demonstrated experience with setting up workshops with the business users.
Demonstrate strong communication facilitation negotiation consensus building and problem-solving skills
Demonstrated experience with planning and implementation of releases.

Nice to have:

Ideal candidate should have the following exp:

Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
Experience with reporting tools and concepts
Demonstrate strong communication and problem-solving skills
Demonstrate initiative and responsiveness
Experience with CMDB concepts and methodologies
Experience with Remedy and/or eSMT

Skill Set Requirements:

General Project Management and Communications Skills:

Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication facilitation negotiation consensus building and problem-solving skills
Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management
Experience working in communications or organizational development role

Operations Support and Service Management Skills:

Demonstrated experience with operations and service management on large IT platforms.
Extensive experience with ITIL and service management analytics and reporting tools. Developing service management processes for cloud based platforms & -depth knowledge of SDLC and DevOps processes and tools.
Extensive Client Relationship Management experience.

Architecture Implementation & Integration:

3 years of experience in the development of internet/intranet applications of enterprise-wide large medium or small size multi platform n-tier multi component applications
3 years of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies Integration and API and Oracle DB
Demonstrated competency and experience with the Zachman framework Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture
Demonstrated experience with AODA

Enterprise Security Solution & Java Application Development:

3 years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP) microservices SOA ESB Single Sign On Identity Access Management Omni-channel design J2EE and J2EE security
Demonstrated experience with providing application and security architecture for complex enterprise-wide projects

Public Sector Experience:

Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset

Preferred Skills and Knowledge:

Knowledge of and experience with the policies and procedures of the Ontario government (e.g. business case development project approvals and policy development) or another large complex unionized organization
Knowledge of and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices)
Service Management service lifecycle event & Audit management monitoring services
In depth knowledge of the support organization and ITSM processes adopted in OPS including standards process and procedures.
Knowledge & Experience with Enterprise service model
Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
Experience with reporting tools and concepts
Demonstrate strong communication and problem-solving skills
Demonstrate initiative and responsiveness
Experience with CMDB concepts and methodologies
Experience with Remedy and/or eSMT

Required Skills:

Experience and Skill Set Requirements: Must Haves: 7 years of experience as a Business Analyst. Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication facilitation negotiation consensus building and problem-solving skills Demonstrated experience with planning and implementation of releases. Nice to have: Ideal candidate should have the following exp: Experience with Cloud Services Kubernetes (OpenShift) & MS Azure Experience with reporting tools and concepts Demonstrate strong communication and problem-solving skills Demonstrate initiative and responsiveness Experience with CMDB concepts and methodologies Experience with Remedy and/or eSMT Skill Set Requirements: General Project Management and Communications Skills: Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication facilitation negotiation consensus building and problem-solving skills Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management Experience working in communications or organizational development role Operations Support and Service Management Skills: Demonstrated experience with operations and service management on large IT platforms. Extensive experience with ITIL and service management analytics and reporting tools. Developing service management processes for cloud based platforms & -depth knowledge of SDLC and DevOps processes and tools. Extensive Client Relationship Management experience. Architecture Implementation & Integration: 3 years of experience in the development of internet/intranet applications of enterprise-wide large medium or small size multi platform n-tier multi component applications 3 years of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies Integration and API and Oracle DB Demonstrated competency and experience with the Zachman framework Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture Demonstrated experience with AODA Enterprise Security Solution & Java Application Development: 3 years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP) microservices SOA ESB Single Sign On Identity Access Management Omni-channel design J2EE and J2EE security Demonstrated experience with providing application and security architecture for complex enterprise-wide projects Public Sector Experience: Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset Preferred Skills and Knowledge: Knowledge of and experience with the policies and procedures of the Ontario government (e.g. business case development project approvals and policy development) or another large complex unionized organization Knowledge of and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices) Service Management service lifecycle event & Audit management monitoring services In depth knowledge of the support organization and ITSM processes adopted in OPS including standards process and procedures. Knowledge & Experience with Enterprise service model Experience with Cloud Services Kubernetes (OpenShift) & MS Azure Experience with reporting tools and concepts Demonstrate strong communication and problem-solving skills Demonstrate initiative and responsiveness Experience with CMDB concepts and methodologies Experience with Remedy and/or eSMT

Responsibilities:Roles and Responsibilities for this position include but not limited to:Operations Audit Lead:Maintain SUS platform user lifecycle management processesPeriodic platform user auditClient follow-up and remediationPlatform Log and Audit Lead:Product management of SUS Audit and common L...