Systems Administrator Operations Support Specialist (Intermediate) 10203-2012

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

24/7/365 Monitoring and Support of Systems and subsystems to ensure availability as per defined SLAs by taking prompt and necessary actions or escalating to technical support as needed. These services include critical essential time-sensitive public-facing applications websites systems and subsystems hosted in OPS Guelph data centres.
Incident Management and Escalation
Rapid identification analysis and resolution of production issues. Timely escalation to technical support teams clients and management to minimize service disruptions.
Operational Coverage for Mission-Critical Systems
Maintain availability and performance of essential public-facing applications and systems hosted in the Guelph Data centre
Responsible for analysis investigation and resolution of production batch processing failures.
Providing operational system updates upgrades and patches and addressing issues encountered during these tasks.
Implementing batch and online system change requests.
Ensuring service level commitments to ITS clients stakeholders and broader public sector agencies are met.
Participating in the development and delivery of related training communications and procedural documents.
Planning and participating in semi-annual disaster/contingency recovery exercises including running and testing recovery procedures and plans for all application systems.
Coordinating the collection of data for statistical analysis of production performance results used to assess workload.
and nbsp;

Key Responsibilities:

End-to-end monitoring of OPS services and underlying infrastructure such as mainframe UNIX Windows servers storage and network devices 24/7/365 to ensure availability as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical essential time-sensitive public-facing applications websites systems and subsystems hosted in GDC.
Responding to high-priority requests and incidents. Participating in system recovery and service restoration efforts and meetings.
Providing operational system updates upgrades and patches; coordinating activities to address issues encountered during these tasks.
Initiating established recovery and/or escalation procedures.
Implementing change requests for mainframe midrange and network platforms.
Ensuring service level commitments to ITS clients stakeholders and broader public sector agencies are met.
Participating in the development and delivery of related training communications and procedural documentation.
Participating in departmental initiatives such as Shift Left and Agile Monitoring.
Participating in the yearly SysTrust audit.
Participating in the semi-annual disaster recovery exercises.
This position is listed as Onsite; the resource is expected to work onsite inclusive at the identified OPS office location.

Skills

Experience and Skill Set Requirements

Evaluation Breakdown

1. zOs mainframe systems - 25%

5-8 years of experience supporting large ZOS mainframe systems.

2. Knowledge of server OS hardware components and end to end system management - 25%

Demonstrated knowledge of Unix and Wintel servers and network peripherals.

3. Knowledge and Experience - 5%

Demonstrated Knowledge of Incident and Change Management activities

Demonstrated ability for strong documentation and writing skills.

Demonstrated experience in presentation verbal and written communication skills.

4. Knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL - 5%

Service Management Tools such as eSMT CIT Remedy and ITIL.

5. Knowledge of infrastructure monitoring and performance tools - 5%

Demonstrated knowledge of System and Application Monitoring Tools.

6. Knowledge of OS365 Suite of products and Power BI - 5%

Demonstrated knowledge of Communications Collaborations and analytics tools.

Description24/7/365 Monitoring and Support of Systems and subsystems to ensure availability as per defined SLAs by taking prompt and necessary actions or escalating to technical support as needed. These services include critical essential time-sensitive public-facing applications websites systems an...