Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
WalkMe an SAP company pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in todays complex digital landscape. By leveraging WalkMes featuresguidance engagement insights and automationemployees boost efficiency executives gain greater visibility into digital usage and organizations maximize their digital assets driving successful digital transformation.
Together SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAPs robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMes intuitive digital adoption platform.
As a Technical Support Engineer you will report to the Support Manager. You will be the trusted point of contact for WalkMes portfolio of customers beginning from the point of sale and extending through onboarding project success and renewals. As a Technical Support Engineer you will play a crucial role in delivering prompt and effective solutions to our customers ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally you will actively contribute to our knowledge base and customer community enhancing the overall customer experience.
What Youll Own
- Communicate with customers via email live chat and screen shares.
- Act as a trusted advisor to our customers promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfil their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
What Youll Need to Succeed
- 1.5 year experience in software support or customer service.
- Fluent in English (verbal and written).
- Problem-solving skills with a customer-first approach.
- Knowledge of HTML jQuery CSS (please specify your level).
- Experience in various communication formats (written live chat conference calls in-person).
- Ability to grasp and articulate new technologies quickly.
- Proficient in using application logs browser dev tools and other diagnostic tools.
- Independent and teamwork capabilities.
- Poise and articulation in challenging customer interactions.
- Availability to work onsite at the Sydney WalkMe office 3 times a week
What Sets Us Apart
- At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with ! Enjoy quarterly wellness reimbursements daily BrightBreaks to recharge and WalkMes annual Wellness Month every Julybecause your well-being matters all year long.
- WalkMe provides health coverage options where applicable to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAPs acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
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At WalkMe we approach Diversity Equity and Inclusion (DEI) with the same level of collaboration innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Even if your organization is digitally mature, there still exists the growing challenge of keeping up with the exponentially increasing and stunningly sophisticated capabilities that today’s innovators are delivering. Recognizing that our technological capabilities are increasing at ... View more
