Solutions Engineer

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

TEAL is at the forefront of global IoT and eSIM technology. We are looking for a technical customer-obsessed and commercially aware Solutions Engineer (SE) to join our growing sales organization.

The Solutions Engineer is the primary technical resource for our sales team. You are the technical brain of the sales process responsible for securing the technical win by demonstrating how our advanced connectivity solutions can solve the complex challenges of our customers. You will also act as a key subject matter expert for the wider organization serving as a critical escalation point for our Technical Support team on our most complex connectivity and platform issues.

You will partner with Account Executives to evangelize our platform to some of the most innovative companies in the worldfrom EV charger manufacturers and drone operators to smart metering and telematics providers.

The ideal candidate is a natural problem-solver who can bridge the gap between our customers technical teams and our commercial proposal. You must be comfortable whiteboarding a complex provisioning flow one moment presenting to a C-level executive the next and diagnosing a high-stakes customer-down situation with the support team.

Key Responsibilities

Technical Sales Partnership:
- Partner with Account Executives to drive new business and achieve revenue targets.
- Lead in-depth technical discovery calls to understand a customers specific use case technical requirements and business challenges.
Solution Design & Architecture:
- Architect and design comprehensive solutions using our eSIM connectivity and management platform (APIs etc.).
- Create and present solution architecture diagrams data flow models and technical proposals that clearly map our solution to the customers needs.
Demonstration & Proof of Concept (PoC):
- Develop and deliver compelling customized product demonstrations that are relevant to the customers specific vertical (e.g. EV charging logistics).
- Design manage and successfully drive customer Proofs of Concept (PoCs) acting as the primary technical advisor to ensure a successful evaluation.
Cross-Functional Technical Expertise:
- Serve as a critical escalation point (e.g. Tier 3) for the Technical Support team on novel complex or high-impact customer issues that require deep platform or GSMA standards expertise.
- Partner with Support and Engineering to investigate replicate and resolve the most challenging technical problems ensuring senior-level technical ownership through to resolution.
- Act as the voice of the customer and technical expert providing actionable field feedback to our Product and Engineering teams to shape our roadmap.
- Own the technical sections of RFPs RFIs and security questionnaires.

Required Skills & Experience

3-5 years in a customer-facing technical role such as Solutions Engineering Sales Engineering Technical Account Management or Field Application Engineering.
Essential: A strong practical understanding of the cellular and mobile ecosystem (MNOs MVNOs 3GPP standards core network elements).
Essential: Deep technical knowledge of eSIM architecture and GSMA standards specifically the provisioning flows and use cases for SGP.02 (M2M) and SGP.32 (IoT).
Hands-on experience with REST APIs with the ability to build a simple demo troubleshoot an API call (e.g. using Postman) and explain API concepts to both technical and non-technical audiences.
Superior diagnostic and problem-solving skills with a proven ability to troubleshoot complex multi-layered technical issues.
Proven ability to manage complex multi-stakeholder technical evaluations (PoCs).
Exceptional communication and presentation skills with the ability to simplify complex technical ideas for a business-focused audience.

Preferred Qualifications

Direct experience working in the IoT/M2M industry.
Experience in our key customer verticals (e.g. telematics EV smart metering drones logistics).
Experience acting as a formal or informal Tier 3 escalation point for a technical support organization.
Familiarity with common IoT protocols (MQTT CoAP LwM2M) and cloud platforms (AWS IoT Azure IoT Hub).

Required Experience:

Manager

Technical Sales Partnership:
- Partner with Account Executives to drive new business and achieve revenue targets.
- Lead in-depth technical discovery calls to understand a customers specific use case technical requirements and business challenges.
Solution Design & Architecture:
- Architect and design comprehensive solutions using our eSIM connectivity and management platform (APIs etc.).
- Create and present solution architecture diagrams data flow models and technical proposals that clearly map our solution to the customers needs.
Demonstration & Proof of Concept (PoC):
- Develop and deliver compelling customized product demonstrations that are relevant to the customers specific vertical (e.g. EV charging logistics).
- Design manage and successfully drive customer Proofs of Concept (PoCs) acting as the primary technical advisor to ensure a successful evaluation.
Cross-Functional Technical Expertise:
- Serve as a critical escalation point (e.g. Tier 3) for the Technical Support team on novel complex or high-impact customer issues that require deep platform or GSMA standards expertise.
- Partner with Support and Engineering to investigate replicate and resolve the most challenging technical problems ensuring senior-level technical ownership through to resolution.
- Act as the voice of the customer and technical expert providing actionable field feedback to our Product and Engineering teams to shape our roadmap.
- Own the technical sections of RFPs RFIs and security questionnaires.

Required Skills & Experience

3-5 years in a customer-facing technical role such as Solutions Engineering Sales Engineering Technical Account Management or Field Application Engineering.
Essential: A strong practical understanding of the cellular and mobile ecosystem (MNOs MVNOs 3GPP standards core network elements).
Essential: Deep technical knowledge of eSIM architecture and GSMA standards specifically the provisioning flows and use cases for SGP.02 (M2M) and SGP.32 (IoT).
Hands-on experience with REST APIs with the ability to build a simple demo troubleshoot an API call (e.g. using Postman) and explain API concepts to both technical and non-technical audiences.
Superior diagnostic and problem-solving skills with a proven ability to troubleshoot complex multi-layered technical issues.
Proven ability to manage complex multi-stakeholder technical evaluations (PoCs).
Exceptional communication and presentation skills with the ability to simplify complex technical ideas for a business-focused audience.

Preferred Qualifications

Direct experience working in the IoT/M2M industry.
Experience in our key customer verticals (e.g. telematics EV smart metering drones logistics).
Experience acting as a formal or informal Tier 3 escalation point for a technical support organization.
Familiarity with common IoT protocols (MQTT CoAP LwM2M) and cloud platforms (AWS IoT Azure IoT Hub).

Required Experience:

Manager