Seasonal Customer Experience Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.
WHAT YOULL DO
- Ensure a smooth efficient and friendly experience for customers collecting online orders during peak season while verifying the accuracy of order collection to support a seamless customer experience
- Create a warm and welcoming environment in our stores
- Add joy to our customers lives
- Seek information regarding new products promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications :
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
- Availability to work a flexible schedule including evenings weekends holidays overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Additional Information :
Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly fairly and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo we embed Diversity Equity Inclusion and Accessibility into the foundation of our values through training policy and hiring practices and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) 2SLGBTQIA and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation please contact Human Resources at
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a varie ... View more
