Hotel Manager
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Job Location:
Victoria - Seychelles
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Hotel Manager supports the Cluster General Manager in overseeing the daily operation of Avani Barbarons Seychelles Resort ensuring exceptional guest experiences efficient operational performance and adherence to Avani/Minor brand standards. The role provides strong leadership to all operational departments drives service excellence ensures profitability and fosters a positive work culture aligned with the companys values. A strong background in Food & Beverage operations is essential to guarantee consistent service standards profitability and seamless integration between hotel operations and F&B services.
Key Duties & Responsibilities
Operational Leadership
- To implement the hotel strategy across all operational departments.
- To provide a single point of leadership for all operational activities in the hotel and to effectively lead and manage the day-to-day operational activities of the hotel.
- To support and implement all corporate programmes and guidelines.
- Oversee daily operations with a strong presence across all operational departments (Rooms Food & Beverage Housekeeping Front Office & Spa)
- Ensure consistent compliance with Avani brand standards operational policies and service quality benchmarks.
- Monitor and analyze key performance indicators (KPIs) and implement strategies for continuous improvement.
- Conduct regular operational meetings and property walkthroughs.
- Support the Cluster General Manager in implementing strategic plans and initiatives that enhance overall performance.
Food & Beverage Oversight
- Provide leadership and strategic oversight for F&B operations including restaurant bar room service banquets/events.
- Work closely with F&B manager/Executive Chef to monitor menu planning quality standards cost control (food cost labour cost) inventory and supplier management.
- Ensure compliance with food safety hygiene and licensing regulations.
- Participate in development of F&B business plans budgeting forecasting and promotional activities to maximize outlet revenue and profitability.
- Handle guest feedback and complaints related to F&B services; implement service recovery processes and continuous improvement plans to enhance guest satisfaction.
Guest Experience & Service Quality
- Maintain high standards of guest service and satisfaction.
- Personally engage with VIPs and handle complex guest issues when escalated.
- Drive a guest-centric culture through training team engagement and quality monitoring.
- Analyze guest feedback platforms and drive action plans to improve scores.
Financial Management
- Assist the Cluster General Manager in preparing and managing budgets forecasts and monthly P&L reviews.
- Monitor cost controls and revenue strategies across all operational departments.
- Support sales and marketing initiatives to drive occupancy ADR and RevPAR growth.
- Review daily/weekly/monthly performance reports and recommend corrective actions where necessary.
Team Management & Development
- Foster a positive inclusive and performance-driven team culture.
- Conduct performance reviews and support career development planning.
People Leadership & Culture
- Lead coach and support department heads and line managers.
- Promote a culture of teamwork respect and continuous improvement in line with Minor core values.
- Collaborate with People & Culture to support training development performance management and succession planning.
- Drive engagement and ensure compliance with company policies and Seychelles labour regulations.
- Support recruitment onboarding training and development initiatives.
Safety Security & Compliance
- Ensure all health safety security and environmental standards are met in accordance with local laws and company policies.
- Oversee risk management procedures and emergency response readiness.
- Maintain compliance with regulatory requirements including licensing hygiene standards and operational audits.
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field.
- Minimum 57 years of experience in hotel operations with at least 35 years of significant exposure to Food & Beverage operations and/or senior F&B management roles. Prior experience in similar position preferred.
- Proven leadership communication and interpersonal skills.
- Financial acumen and ability to manage budgets forecast and control costs.
- Guest-centric mindset strong service orientation and high standards of quality and presentation.
Core Competencies:
- Leadership & Decision-Making
- Strategic Thinking
- Guest & Service Excellence
- Operational Efficiency
- Financial Acumen
- Communication & Collaboration
- Crisis and Conflict Management
- Adaptability in dynamic environments
- Strong interpersonal and cross-cultural communication skills
Additional Information :
This position reports to the Cluster General Manager.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
