Software Development Engineer, Customer Service Technology

Join the Customer Service Knowledge team at Amazon where youll help build the single source of truth for content and policies that power customer experiences across self-service and human-assisted channels. Youll collaborate with experienced cross-disciplinary teams to design and build innovative technologies that generate accurate consistent and personalized content at incredible scale. As a builder on our team youll develop distributed systems that are scalable fault-tolerant and easy to manage while solving broadly defined problems that impact millions of customers worldwide.

Working in our agile environment youll create solutions that run predictions on distributed systems build innovative storage and query capabilities and help lead fundamental industry changes. Were looking for someone who can support system development influence across organizations and develop a deep understanding of architecture to ensure were making the right technological choices for our knowledge management systems.

Key job responsibilities
-Design and build distributed storage index and query systems that are scalable fault-tolerant low cost and easy to manage/use
-Collaborate with cross-disciplinary teams to conceive design and bring innovative knowledge management products to market
-Create solutions to run predictions on distributed systems with exposure to technologies at incredible scale and speed
-Write clean maintainable code that follows Amazons Code Bar standards while actively participating in code reviews
-Participate in the full software development lifecycle including scoping design testing documentation deployment and operational support

A day in the life
Youll tackle challenges that influence millions of customers sellers and products around the world. Your day involves collaborating with team members on design decisions writing code for new features reviewing others work and troubleshooting production systems. Youll balance immediate deliverables with planning for longer-term architectural improvements all while working in development cycles measured in weeks not years.

About the team
This role sits within the Customer Service Tech Team on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant accurate complete and fresh served-up effectively across all channels. Were shifting the paradigm for content creation and maintenance moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products services and policies that generate accurate consistent and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 1 years of software development engineer or related occupational experience
- 1 years of designing and developing large-scale multi-tiered multi-threaded embedded or distributed software applications tools systems and services using: C# C Java or Perl experience
- 1 years of Object Oriented Design experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.