Territory Manager AestheticMedical Lasers (Connecticut Massachusetts)

New Haven, CT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Fotona is one of the worlds fastest-growing leaders in aesthetic medical and dental laser innovation. With 50 years of engineering excellence and more than 30000 systems installed globally were known for breakthrough results unmatched reliability and unwavering customer commitment.
Our legacy is strong our technology is exceptional and were just getting started.

The Territory Manager (TM) is a hybrid commercial role supporting the adoption utilization and commercial success of Fotona systems across the region. This dynamic contributor partners closely with Area Sales Managers (ASMs) to prospect build pipeline support closing activities and ensure exceptional customer experience throughout the account lifecycle.

The TM drives growth by helping identify and engage new prospects while also supporting new-customer onboarding and post-installation needs to maximize customer success and satisfaction.
If you thrive in hands-on environments build strong customer relationships and are energized by blending customer-facing support with commercial execution this role is for you.

Key Responsibilities:

1. Sales Support Prospecting & Commercial Execution

Partner with ASMs to identify research and qualify new prospects
Execute outbound outreach and lead follow-up to support pipeline development
Support product demonstrations evaluations proposals and follow-up
Assist ASMs in advancing opportunities and closing business
Represent the brand at regional events workshops demos and tradeshows
Support tactics that grow utilization referrals and upsell opportunities

2. Territory & Pipeline Management

Maintain CRM data to ensure pipeline visibility territory insights and action planning
Monitor customer activity and flag at-risk accounts or utilization gaps
Leverage data to prioritize account needs and commercial opportunities
Support territory business reviews with ASMs Clinical and Marketing

3. Cross-Functional Collaboration

Partner closely with ASMs Clinical Education Customer Service Marketing and Operations
Coordinate customer needs across training service logistics and commercial execution
Provide customer insights to cross-functional teams to help inform programs messaging and solutions
Support customer-facing workshops open houses and other education/marketing events

4. Post-Installation Support & Customer Success

Serve as a primary point of contact for new customer onboarding and activation
Support installation readiness and ensure a smooth site experience
Coordinate training requirements with Clinical Education and Customer Service
Deliver ongoing high-touch account support to drive utilization and satisfaction
Identify emerging customer needs and escalate service/training requests as needed
Strengthen customer relationships to improve retention referrals and long-term value

Qualifications:

2 years of sales or customer-facing experience; medical device capital and/or aesthetics preferred
Strong relationship-builder with a customer-first mindset
Comfort learning and communicating clinical/technical product information
Highly organized accountable and proactive in managing multiple priorities
Experience supporting sales teams and/or customer education is a plus
CRM fluency (Salesforce preferred)
Strong written & verbal communication skills
Bachelors degree preferred
Ability to travel extensively regionally 5070%
Ability to relocate for future promotion is a must.

Additional Requirements:

Ability to drive within theterritory daily.
Ability to work flexible hours including some evenings and weekends as needed.
Ability to lift and carry up to ability to lift and carry over 50 lbs. occasionally ability to push/pull very heavy equipment on wheels/casters occasionally.
Ability to stand lift push/pull bend squat stretch reach twist/turn walk and reach throughout the day ability to work at a computer and sit and/or drive and for extended periods frequently.

Why Join Fotona:

Blend customer success and commercial impact in a high-growth organization
Be part of a fast-moving team with strong commitment to innovation and excellence
Opportunity to grow into expanded commercial roles

Compensation:

Base salary performance-based incentives
Medical/Dental/Vision Life and STD/LTD insurance plus FSA/HSA/HRA options.
401(k) with company match
Meaningful career development & advancement opportunities

Fotona is proud to be an equal opportunity employer.
We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Required Experience:

Manager