Customer Service

BCN Peptides Corporate S.L.U.

Job Location:

L'Hospitalet de Llobregat - Spain

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

GP Pharm is a pharmaceutical company dedicated to development manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot concrete GP Pharm has a wide expertise in microspheres and liposome-based depot injectables. GP Pharm products are manufactured in our state-of-the-art facility in Sant Quinti de Mediona Spain. Our products are being sold in more than 70 countries worldwide.

The company is offering a Customer Service officer position in its central headquarters in LHospitalet de Llobregat. The Officer will be responsible for supporting the B2B and CDMO units by performing following tasks:

Purchase Order and forecast Management. Process record and track customer forecast and purchase orders ensuring accuracy of pricing volumes deadlines and specifications (using CRM systems).
Customer support and Service. Handle phone and email inquiries regarding products order status invoicing OTIF and documentation.
Incident Resolution. Manage complaints returns and transport incidents coordinating with the Logistics Quality Sales and Finance departments under company SOPs.
Sales Support: Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills:

Capable to prioritize multiple demands and effectively perform under tight timelines
Highly organized person with capacity to adapt follow and improve existing processes
Ability to quickly assess large amounts of information.
Proactive and Hard-working person.
Ability to deal with people from various geographies cultures roles and levels
Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications:

Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration Management Trade or similar.
Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.
Experience with CRM systems (SAP or similar)
High knowledge in management of Office tools (Excel Word Powerpoint etc.)
Customer Service experience preferred
Previous working experience in the pharma industry in a similar role is a plus
Driving license

We Offer:

Joining a growing company with an international projection.
Hybrid position: (2 days home and 3 days in-office)
Dynamic and collaborative environment.
Competitive salary conditions based on experience.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism we want to hear from you!

GP Pharm is a pharmaceutical company dedicated to development manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot concrete GP Pharm has a wide expertise in mi...

Purchase Order and forecast Management. Process record and track customer forecast and purchase orders ensuring accuracy of pricing volumes deadlines and specifications (using CRM systems).
Customer support and Service. Handle phone and email inquiries regarding products order status invoicing OTIF and documentation.
Incident Resolution. Manage complaints returns and transport incidents coordinating with the Logistics Quality Sales and Finance departments under company SOPs.
Sales Support: Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills:

Capable to prioritize multiple demands and effectively perform under tight timelines
Highly organized person with capacity to adapt follow and improve existing processes
Ability to quickly assess large amounts of information.
Proactive and Hard-working person.
Ability to deal with people from various geographies cultures roles and levels
Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications:

Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration Management Trade or similar.
Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.
Experience with CRM systems (SAP or similar)
High knowledge in management of Office tools (Excel Word Powerpoint etc.)
Customer Service experience preferred
Previous working experience in the pharma industry in a similar role is a plus
Driving license

We Offer:

Joining a growing company with an international projection.
Hybrid position: (2 days home and 3 days in-office)
Dynamic and collaborative environment.
Competitive salary conditions based on experience.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism we want to hear from you!