Head of Global IT Business Service Centers

Lead and scale SGSs global network of Business Service Centers (Madrid Bogotá Manila) delivering high-quality industrialized digital engineering solutions (cloud full-stack AI/ML automation DevOps) to accelerate digital transformation modernize legacy systems and ensure a follow-the-sun delivery model.

Key Responsibilities:

GBS / Shared Services Strategy & Setup

• Design and implement shared services processes for IT and future business units.
• Define operating models governance KPIs and standard processes.
• Build the bricks of the GBS: roles responsibilities tools and scalable delivery structures.
• Create business cases for expansion of services to other business factories.

Operational Execution (Years 12)

• Manage current IT service delivery across Manila and Bogotá.
• Optimize L1 and nearshore/offshore processes for productivity cost-efficiency and quality.
• Establish SOPs monitoring frameworks and reporting mechanisms.

Strategic Leadership (Post-Year 2)

• Drive global strategy for the GBS network scaling beyond IT to other business factories.
• Align services with SGSs enterprise strategy and digital transformation goals.
• Foster continuous improvement innovation and engineering excellence.

Talent & Organizational Development

• Build mentor and grow a high-performing global team.
• Design career paths for operations and technical staff within the GBS.
• Encourage a culture of ownership innovation and operational discipline.

Global Portfolio & Business Partnership

• Translate business needs into scalable services delivered through GBS.
• Ensure standardization predictability and alignment with enterprise priorities.
• Collaborate with local and global stakeholders to expand services beyond IT.

Qualifications :

Education & Certifications:

• Bachelors degree in IT Engineering Business or similar
• Masters in Digital Transformation Business Strategy or Technology Management (preferred)
• Certifications in IT service management Agile DevOps or process excellence (preferred)

Experience:

• 10 years in technology leadership software engineering or operations
• Proven experience setting up shared services or Global Business Services centers
• Experience building business cases for global service expansion
• 5 years leading multi-location or offshore/nearshore teams
• Strong understanding of IT digital engineering cloud and DevOps practices
• Ability to combine operational delivery with strategic planning

Preferred:

• Experience in industrialized delivery (IT or business processes)
• Exposure to regulated industries or complex operational environments
• Multi-lingual and comfortable traveling globally

Key Candidate Traits

• Hands-on operational leader for the first 2 years transitioning to strategic leadership
• Ability to build scalable processes from scratch
• Strong business acumen and financial understanding for business case creation
• Comfortable working in multi-location teams and fostering cross-cultural collaboration

Additional Information :

Why SGS

• Join a globally recognized and stable company a leader in the Testing Inspection and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!

Remote Work :

No

Employment Type :

Full-time