Customer Service Representative Italian Speaker

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

We are looking for customers service representatives to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and English keep on reading as you might be the perfect fit for this job.

What your impact will be

Deal with inbound and outbound phone calls emails and live chats from Customers.
Investigate advise and resolve pre-sales and after-sales queries acting as primary contact with the Customer and ensuring single contact resolution

Qualifications :

Qualifications

Your expertise:

Strong verbal and written communication skills in Italian English and Spanish
Availability to work rotating shifts including weekends
At least one year of experience in Customer Support services.
Thorough and meticulous with extreme attention to detail
Proactive team player
Work to tight deadlines with a can-do attitude.

Desirable

Previous experience in the travel sector or similar
GDS knowledge is a plus
Oriented business results
Versatility

Additional Information :

Perks of working with us:

How we work together:

An inclusive friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)
Shorter working week (36h as full time)
Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU

How we learn together:

Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

Other perks:

2 paid days off per year for volunteering purposes
Occasional social events to foster connections among colleagues
Travel industry discounts and flash exclusive staff fares
We support our employees through lifes significant moments with leave options (e.g parental responsibilities marriages bereavements relocations etc.) in line with local laws.

Wish you were here We do too!

Selection process steps*:

HR interview (10-30 minutes)
1st interview (Manager): soft skills technical knowledge

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race gender age sexual orientation religion gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Remote Work :

Yes

Employment Type :

Full-time

We are looking for customers service representatives to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and Eng...