Customer Support Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Were hiring Customer Support Representatives to join us at GoLemon an online grocery start-up bringing groceries and essentials to over 12000 homes across Lagos.
Youll be the friendly first touch for our customers helping over live chat email and phone and working with internal teams (Operations Logistics Engineering etc) to make every experience smooth and thoughtful. This is a hybrid role with 1-2 in-office days per week in Lagos.
Were looking for someone proactive clear-thinking and kind; someone who enjoys solving problems learning fast and owning their work.
Requirements
What youll do daily
- Respond to customer inquiries via live chat email and phone helping with orders deliveries product questions and resolving issues with empathy and speed
- Troubleshoot customer issues and concerns
- Educate customers about our products app features promotions and how to get the most from GoLemon
- Document conversations and flag recurring issues to help us improve the customer experience
- Meet response time and resolution targets while maintaining quality interactions
- Share customer insights and feedback with the team to shape how we grow
Youre a great fit if you
- Have 1 year of customer support experience (call centre retail hospitality ecommerce etc.)
- Are comfortable multitasking
- Communicate clearly and warmly in both written and spoken English
- Stay calm under pressure and can handle frustrated customers with grace
- Love figuring things out and dont wait to be told what to do
- Are open to rotating weekend or evening shifts (our support team operates every day of the week)
- Are based in or can easily commute to Lagos for hybrid work
Bonus points for
- Experience with grocery delivery ecommerce or marketplace platforms
- Being comfortable with data tracking your performance spotting patterns
- Previous experience using Intercom Zendesk Freshdesk or similar tools
Work schedule
- Monday to Sunday operations (we work 7 days/week on a rotating schedule)
- Shifts include mornings afternoons and evenings
- Flexibility required for weekends and public holidays
Benefits
Why join GoLemon
- Youll make a real impact : Were a growing startup serving over 12000 homes in Lagos. Your work directly shapes how families experience grocery shopping and youll see the results of your efforts every day
- Youll be heard: Your feedback doesnt disappear into a void. Were small enough that your insights about customer pain points process improvements and product ideas go straight to the team that can act on them
- Youll grow fast: Were scaling quickly which means real opportunities to move up we invest in training mentorship and promoting from within
- Youll work with great people: Our team is collaborative low-ego and genuinely cares about doing good work
- Youll have flexibility: Hybrid work (mostly remote) means you save commute time effort and money while still connecting with the team in person
Company Industry
Freight and Package Transportation / Transportation / Logistics / Supply Chain and Storage / Warehousing and Storage
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
