Operations Support Officer

Role Summary:

The Operations Support Officer is responsible for ensuring seamless day-to-day operations at the eFTD Hub with a strong focus on addressing delivery delays fleet optimization and rider coordination. The role provides hands-on operational support across last-mile delivery execution hub supervision fleet and rider management and walk-in customer service. Working closely with the Senior Operations Officer 3PL riders and fleet partners the Operations Support Officer plays a critical role in improving delivery efficiency maintaining operational discipline at the hub and ensuring a positive customer experience.

Summary of Responsibilities:

Hub Operations & Coordination

• Support daily Island Hub operations to ensure smooth coordination of deliveries and rider activities.
  

• Assist in supervising daily delivery schedules to minimize delays and ensure timely dispatch.
  

Delivery Monitoring & Issue Resolution

• Monitor delivery progress in real time and maintain active communication with riders.
  

• Identify escalate and support resolution of delivery delays and operational issues.
  

Rider Management

• Assist in managing rider attendance performance tracking and compliance with operational guidelines.
  

• Support onboarding training and orientation of new riders assigned to the Island Hub.
  

Fleet Management & Optimization

• Support fleet optimization through vehicle allocation utilization tracking and route efficiency
  
• Coordinate basic fleet maintenance including routine servicing and emergency breakdown response.
  

Reporting Records & Performance Tracking

• Maintain accurate operational records including delivery logs fleet usage rider schedules and maintenance reports.
  

• Assist in tracking and reporting key performance metrics such as delivery turnaround time rider productivity and fleet efficiency.
  

Customer Service & Stakeholder Support

• Provide customer service support to walk-in clients at the Island Hub addressing inquiries and complaints professionally.
  

• Support coordination with third-party service providers and operational stakeholders as required.
  

Cost Control & Process Improvement

• Support tracking of delivery-related costs including fleet repairs battery charging and rider expenses.
  

• Identify operational gaps and contribute to process improvements aimed at enhancing efficiency and service delivery.
  

Compliance & Other Duties

• Support adherence to safety standards and operational policies across riders and fleet operations.
  

• Perform any other duties assigned by the Senior Operations Officer in line with operational needs.
  

Requirements

• Diploma or certification in Logistics Supply Chain Management Business Administration or a related field (advantage).
  

• Minimum of 1 year experience in logistics last-mile delivery operations fleet management or operational support.
  

• Experience working within a hub-based or last-mile delivery environment is strongly preferred.
  

• Familiarity with delivery management systems rider coordination and fleet tracking tools.
  

• Strong organizational and multitasking skills in a fast-paced operational setting.
  

• High attention to detail with the ability to maintain accurate records and reports.
  

• Good communication and interpersonal skills for engaging riders customers and service vendors.
  

• Basic understanding of vehicle safety and fleet maintenance standards.
  

• Strong problem-solving skills and ability to respond quickly to operational challenges.
  

• Proficiency in Microsoft Office tools especially Excel and Word.
  

• Team-oriented mindset with a strong sense of accountability and professionalism.
  

Benefits

• Dynamic work environment
  
• Growth Opportunities