Operations Manager – Study Abroad

Ernakulam - India

Monthly Salary: Not Disclosed

Experience Required: 2-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Operations Manager Study Abroad

Location: Marine Drive Kochi

Qualification: Bachelors Degree

Salary: Upto 60000 (negotiable as per industry standard)

Experience: 36 years of experience in study abroad/overseas education

Requirements

36 years of experience in study abroad/overseas education with at least 12 years in team handling or branch/centre operations.
Proven experience meeting sales/admissions targets and generating leads via offline and online channels.
Strong understanding of international admissions and student visa processes (UK Canada Australia Europe etc.).
Excellent communication counselling and stakeholder management skills.
Ability to work in a fast-paced startup with high ownership and limited operational support.
Proficiency in CRM/lead management tools MS Office and basic reporting.

Responsibilities

Manage end-to-end study abroad centre operations including counselling applications documentation visa coordination fees and post-landing support.
Lead train and manage a small team (counsellors telecallers front office) with clear targets and regular performance reviews.
Drive lead generation through local marketing initiatives: school/college visits education fairs seminars/webinars WhatsApp/email campaigns and partnerships with agents/institutes.
Ensure high walk-in and enquiry conversion through timely follow-up quality counselling and achievement of monthly enquiry application and revenue targets.
Track key metrics (leads conversions revenue TAT student satisfaction) and present weekly reports to founders.
Implement and refine SOPs processes and checklists suited for a fast-paced startup environment.
Ensure a professional customer experience in front office operations call handling complaint management and feedback closure.
Coordinate with digital marketing/SEO teams for local campaigns content needs and follow-up on online-generated leads.

Required Skills:

Communication Skills

Required Education:

Degree

Operations Manager Study AbroadLocation: Marine Drive KochiQualification: Bachelors DegreeSalary: Upto 60000 (negotiable as per industry standard)Experience: 36 years of experience in study abroad/overseas educationRequirements36 years of experience in study abroad/overseas education with at least ...