Service Charge Team Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Croydon - UK

Monthly Salary: £ 39 - 39

Experience Required: 4-5years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

The Service Charge Team Manager will lead and motivate a team responsible for the accurate preparation calculation and issuing of both estimated and actual service charges across Southern Housing.

Reporting to the Head of Service Charge Transformation the postholder will ensure legal compliance support service improvement projects drive customer-focused service delivery and contribute to the wider transformation of service charge processes.

Key Duties/Accountabilities (Sample):

Lead manage supervise and motivate the Service Charge Team to deliver accurate service charge calculations and documentation.

Ensure compliance with statutory deadlines contractual obligations policy and regulatory requirements.

Oversee customer enquiries complaints disputes and service charge challenges ensuring a customer-centred approach.

Maintain effective internal controls to ensure strong performance against KPIs and full cost recoverability.

Partner with internal stakeholders to prepare annual service charge budgets and monitor expenditure.

Support systems development and process improvements to enhance the efficiency and accuracy of service charge delivery.

Develop and maintain policies procedures and controls aligned with legislation and best practice.

Deliver training coaching and support to strengthen capability and resilience within the team.

Build and manage relationships with residents managing agents freeholders head lessees and other partners.

Identify opportunities for improvement in service charge calculation and information provision.

Lead service improvement and transformation projects as required.

Manage team HR matters in line with organisational policies (recruitment performance attendance capability etc.).

Ensure the accuracy and integrity of service charge data across systems and databases.

Skills/Experience:

Proven people-leadership experience with the ability to motivate develop and manage a team.

Strong organisational capability able to balance multiple deadlines and monitor workflow effectively.

In-depth knowledge of residential and commercial service charge management legislation and industry best practice.

Excellent communication skills (written and verbal) and confidence working with a range of stakeholders.

Experience working with councillors community stakeholders and external managing agents.

Strong financial and numerical skills including interpretation of KPIs and management information.

High level of customer service focus and ability to resolve complex queries and disputes.

Ability to manage change navigate complex environments and prioritise competing demands.

Resilience diplomacy patience and strong listening skills.

Commitment to Southern Housings HEART values: Honest Efficient Accountable Respectful Trusted.

Additional Information:

The closing date: 04/12/2025.

This temporary role (13 weeks) is based at either Croydon Farringdon East Croydon or Sittingbourne with hybrid working (3 remote days office attendance Tuesdays and Wednesdays).

Employment type: Temporary (13 weeks) 35 hours per week.

Required Skills:

Proven people-leadership experience with the ability to motivate develop and manage a team. Strong organisational capability able to balance multiple deadlines and monitor workflow -depth knowledge of residential and commercial service charge management legislation and industry best practice. Excellent communication skills (written and verbal) and confidence working with a range of stakeholders. Experience working with councillors community stakeholders and external managing agents. Strong financial and numerical skills including interpretation of KPIs and management information. High level of customer service focus and ability to resolve complex queries and disputes. Ability to manage change navigate complex environments and prioritise competing demands. Resilience diplomacy patience and strong listening skills. Commitment to Southern Housings HEART values: Honest Efficient Accountable Respectful Trusted.

3 months contract with a Local Authority Job Summary: The Service Charge Team Manager will lead and motivate a team responsible for the accurate preparation calculation and issuing of both estimated and actual service charges across Southern Housing. Reporting to the Head of Service Charge Transform...