Epic MyChart Systems Analyst Principal

SHIFT:

Seeking Breakthrough Makers

Childrens Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20000 Breakthrough Makers will inspire you to pursue passions develop expertise and drive innovation.

At CHOP your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career.


CHOP does not discriminate on the basis of race color sex national origin religion or any other legally protected categories in any employment training or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.


A Brief Overview
This position will support Epic and other patient experience vendor applications. A System Analyst Principal is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams. Subject Matter Expert in their domain.

The department works approximately 80% remotely 20% on site in our Philadelphia offices on an as-needed basis.

What you will do

• Performs operational support maintenance and system configuration as defined in departmental operating procedures and recommends operational and process improvements.
• Identifies analyzes and resolves data and system issues of advanced complexity.
• Works independently and leads teams in support of team initiatives and projects; manages cross functional work teams with no direct reports.
• Demonstrates advanced proficiency in gathering requirements developing specifications preparing and reviewing documentation.
• Develops validates and executes comprehensive test plans.
• Performs 24/7 on call support if applicable.
• Communicates effectively negotiates changes and assists in prioritization of tasks with clients vendors colleagues and senior leadership.
• Acts as a Subject Matter Expert in their area of application or domain.
• Educates and coaches other team members; provides quality reviews of other work products such as system documentation and requirements..
• May be required to travel to/from and work in the various CHOP locations including patient care areas.
• May be required to travel for mandatory certifications.
• May be designated a Health Care Worker
• May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
• Understand and comply with all enterprise and DTS departmental information security policies procedures and standards.
• Support the integration of information security in the development design and implementation of Hospital Technology Resources that process transmit or store CHOP information.
• Support all compliance activities related to state federal regulatory requirements healthcare accreditation standards and all other applicable regulations that govern the use and disclosure of patient financial or other confidential information.

Education Qualifications

• Bachelors Degree - Required
• Bachelors Degree with a field of study in Computer Science IS Business or Healthcare - Preferred

Certification Qualifications

- Epic MyChart certification Preferred

- Epic Ambulatory Cadence or Epicare Link Preferred

Experience Qualifications

• At least five (5) years of experience working within a healthcare environment or within Information Systems - Required
• Experience with AI and/or automation Preferred
• Experience with hospital patient experience products Preferred

Skills and Abilities

• Excellent communication and teamwork skills including conflict resolution (Required proficiency)
• Advanced critical thinking problem-solving and troubleshooting skills. (Required proficiency)
• Proficient skills in Microsoft Office products. (Required proficiency)
• Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
• Advanced documentation skills (Required proficiency)
• Mentoring and teaching of staff (Required proficiency)

To carry out its mission CHOP is committed to supporting the health of our patients families workforce and global community. As a condition of employment CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If youre working part-time your pay will be adjusted accordingly.

At CHOP we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOPs Compensation and Benefits.