Customer Success Digital Content Specialist

Are you passionate about creating impactful digital learning experiences As a Training Materials Content Specialist youll play a strategic role in driving customer engagement and product adoption by curating creating packaging and publishing content for digital scale and self-service channels. Youll collaborate with Customer Success Managers (CSMs) Product Product Marketing Support Enablement Training Education and other teams to deliver high-quality accessible learning solutions.

About the Role

In the role of Customer Success Digital Content Specialist you will:

• Curate adapt create package and publish content in multiple formats (videos scripts guides e-learning presentations ) for training digital engagement and self-service use.

• Partner with CSMs Product Product Marketing Support Enablement Training Education and other teams to identify learning needs and ensure content relevance.

• Leverage AI automation and analytics to scale content creation personalise learning experiences and drive continuous improvement.

• Track KPIs such as content completion rates and engagement metrics to measure and optimize training and engagement effectiveness.

• Lead and coordinate digital and training content development projects and tasks managing timelines resources and stakeholder communications.

• Co-develop standards and measurement tools to assess and maintain the quality of content.

• Ensure content is accessible accurate and up to date reflecting the latest product features and customer needs.

About You
You are a fit for the role of Customer Success Digital Content Specialist if you have:

• Bachelors degree in English Journalism Marketing Technical Communications Education Technology Business Graphic Design UX/UI or equivalent experience.

• Recognised certificate or coursework in Instructional Design is an asset.

• Experience and familiarity with content creation management collaboration video editing and product adoption tools (e.g. Teams SharePoint Camtasia Adobe Creative Suite Articulate 360 Kaltura Vidyard Pendo iMovie Figma Power Automate or similar platforms)

• Strong written and verbal communication skills including the ability to write effective instructional text and audio/video scripts.

• Creative thinker open to change and quick learner when facing new challenges.

• Strong attention to detail and proven project management and organisational skills.

• Ability to work autonomously and collaboratively prioritising tasks and meeting deadlines.

• Experience or background creating content for corporate SaaS B2B software preferably for professionals such as legal or tax professionals is a plus.

• Product knowledge of Cocounsel Westlaw Practical Law Checkpoint Clear or other Thomson Reuters products is highly desirable.

• Writing samples

Why Join Us

• Be part of a forward-thinking team driving digital transformation in customer success.

• Influence how thousands of customers learn and engage with our products.

• Opportunity to innovate with AI automation and analytics in content creation.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $72100 - $133900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .