Customer Service Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Manager
Company: QuickStart Inc.
Location: United States (Remote / Hybrid / On-site depending on business needs)
Employment Type: Full-Time
Department: Operations / Student Experience / Customer Success
Reports To: Director of Operations or Head of Customer Experience
Job Summary
QuickStart Inc. is seeking an experienced and highly motivated Customer Service Manager to lead and enhance our customer support operations. The ideal candidate will be responsible for managing customer service teams improving customer satisfaction and ensuring a seamless experience for learners corporate clients and partners across our training programs and digital platforms.
This role is critical to supporting QuickStarts mission of delivering world-class IT training and workforce development solutions.
Key Responsibilities
Lead coach and manage the customer service and student support teams to ensure exceptional service delivery
Develop implement and monitor customer service policies procedures and performance metrics
Serve as the escalation point for complex customer issues and ensure timely and effective resolution
Oversee daily support operations across multiple channels (email phone chat CRM and LMS platforms)
Collaborate with Sales Training Finance and Product teams to improve the end-to-end customer experience
Track and analyze customer feedback KPIs and service trends to drive continuous improvement
Ensure accurate documentation reporting and compliance with company standards and data privacy policies
Support onboarding and training of new customer service representatives
Identify opportunities to enhance retention satisfaction and long-term customer relationships
Required Qualifications
Bachelors degree in Business Administration Communications Management or a related field (or equivalent experience)
2 years of customer service experience with at least 2 years in a managerial or supervisory role
Proven experience managing customer service teams in an online education SaaS or IT-related environment
Strong leadership problem-solving and conflict-resolution skills
Excellent written and verbal communication skills
Proficiency with CRM systems ticketing tools and customer support platforms
Ability to analyze data generate reports and make data-driven decisions
Preferred Qualifications
Experience in EdTech IT training or workforce development industries
Familiarity with Learning Management Systems (LMS)
Experience supporting enterprise or government clients
Project management or process-improvement experience
Compensation (USA)
Salary Range: $70000 $95000 per year based on experience location and qualifications
Performance Bonuses: Eligibility for annual or quarterly performance-based bonuses
Benefits (USA Residents)
Comprehensive Health Dental and Vision Insurance
401(k) retirement plan with company match
Paid Time Off (PTO) including vacation sick leave and company holidays
Remote or Hybrid Work Options (role-dependent)
Professional Development & Certification Support
Access to QuickStart training programs and IT certifications
Employee Assistance Program (EAP)
Paid parental leave and wellness initiatives
Why Join QuickStart Inc.
At QuickStart youll be part of a fast-growing innovative EdTech organization committed to transforming lives through technology education. We value collaboration continuous learning and delivering outstanding experiences for our customers and learners.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
