Technical Support Engineer

• Role: Technical Support Engineer
• Experience: 2-5 Years
• Work Location: Las Vegas NV
• Project Duration: 3 Month Contract

• Deliver L1/L2 help desk support across Windows and macOS environments.
• Troubleshoot and resolve technical issues involving:
  • Printers and peripherals
  • Wi-Fi and wired connectivity
  • Workstations (Windows/Mac)
  • Conference room A/V and collaboration platforms
  • Remote displays and digital signage
  • General hardware and software incidents
• Support site startup activities including equipment deployment setup and configuration.
• Perform onsite visits to construction or project-related locations to assist with technology and network needs.
• Provide occasional after-hours support for events outages or urgent requests.
• Manage equipment inventory decommission legacy hardware and maintain accurate documentation.
• Uphold strict confidentiality when exposed to sensitive information or high-profile personnel.
• Demonstrate consistent professionalism and composure when interacting with executives guests and other VIP-level stakeholders.
• Collaborate closely with internal IT teams leadership and external vendors.
• Maintain a strong customer-service mindset with timely communication and high-quality support delivery.

• 25 years of experience in L1/L2 technical support or help desk environments.
• Proficiency supporting Windows 10/11 macOS and common enterprise applications.
• Strong troubleshooting skills across:
  • Basic networking (Wi-Fi DHCP DNS)
  • Printers and print servers
  • Collaboration systems (Teams Zoom conference room A/V)
  • General network and security fundamentals
• Ability to work independently and travel locally between sites as needed.
• Exceptional communication and customer service skills.
• Comfort working in fast-paced high-visibility environments.
• Proven ability to maintain confidentiality discretion and professional boundaries.
• Must be local to Las Vegas.

• Experience supporting retail event spaces or large public-facing environments.
• Exposure to network hardware Wi-Fi access points or firewall administration.
• Experience with technology deployments site openings or construction-phase IT support.

Headquartered in Irvine CA Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent organizations benefit from the highest caliber of professionals committed to delivering exceptional business outcomes backed by unmatched service and support.