Assistant Manager, Financial Aid
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Support Students. Strengthen Processes. Grow Your Leadership.
We are looking for a proactive and motivated team manager to support the smooth delivery of financial aid this role you will supervise day-to-day operations guide a small team and help implement process improvements that make a real difference to our students. This position is ideal for individuals who enjoy managing people and operations solving problems and contributing to service excellence.
What You Will Do
Operational & Service Excellence
Oversee daily financial aid operations to ensure timely and accurate processing of applications.
Support the administration of scholarships bursaries and financial aid schemes.
Ensure compliance with policies procedures data protection and audit requirements.
Team Supervision & Coaching
Provide guidance on-the-job training and support to financial aid staff.
Foster a positive customer-focused culture within the team.
Manage escalated cases professionally and work towards effective resolutions.
Process & Service Improvements
Review existing processes and suggest practical enhancements to improve efficiency and student experience.
Assist in updating SOPs and supporting system improvements or testing activities.
Participate in continuous improvement initiatives across the financial aid function.
Stakeholder Support & Communication
Communicate clearly with students faculty internal departments and external partners.
Help stakeholders understand financial aid policies requirements and processes.
Provide timely updates and ensure consistent service standards.
Data & Reporting
Compile and review operational data to identify trends or issues.
Prepare routine reports and support data-driven decision-making.
Highlight areas for improvement based on findings.
Change Support
Help operationalise new policies procedures or system changes.
Support communication efforts and basic training for staff when changes are introduced.
What You Bring
Diploma or Bachelors degree in any discipline.
At least 2 years of supervisory or team-leading experience in financial aid student services administration or relevant fields.
Strong communication and interpersonal skills.
Meticulous organised and able to manage multiple tasks.
Experience in process improvement or service enhancement.
Proficiency in Microsoft Word and Excel; familiarity with data analysis is a plus.
A customer-centric mindset and willingness to grow in leadership responsibilities.
Why Join Us
You will join a supportive and mission-driven team where your work directly contributes to students well-being and success. This role offers hands-on leadership experience opportunities to learn process and system improvement and the chance to grow your career in student services and operations.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTURequired Experience:
Manager
Key Skills
- Financial Services
- Financial Models
- Account Management
- General Ledger Accounts
- ERP
- Payroll
- External Auditors
- Customer Relationships
- Credit Card
- Financial Statements
- Business Units
- Annual Budget
- Income
- New Clients
- Financial Management
About Company
Nanyang Technological University is one of the top universities in Singapore offering undergraduate and postgraduate education in engineering, business, science, humanities, arts, social sciences, education and medicine.
