Workforce Manager

Angeles - Philippines

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Duties

Responsible for all aspects of Workforce Management
Manage motivate coach and support Workforce Management supervisors and their teams
Act as a point of escalation for all matters involving WFM
Act as a point of contact for clients client Services and Operations Management for all matters involving WFM
Ensure programs are right staffed efficiently scheduled and that service levels are met while maintaining profitability

Skills and CompetenciesHigh level of attention to detail

Expertise in all areas of contact center management analytics
Project Management skills
Good analytical skills
Ability to communicate effectively to all levels of management both written and verbal
Strong proactive decision making and problem solving skills
Ability to read trends and project those trends onto future forecasts
Ability to resolve differences with win-win solutions
High degree of empathy for fellow workers
Exceptional people management skills
Ability to adapt processes and coach employees to maintain the companys culture and core values

Relationships

The position will report to the WFM Director
The position will require frequent communication with Operations Management client representatives other WFM staff and Client Services
The position will require regular communication and meetings with WFM Planning Supervisors Client Services Recruitment Training Operations and clients
The position will manage WFM Planning Supervisor and WFM Real Time Supervisor

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

Duties

Responsible for all aspects of Workforce Management
Manage motivate coach and support Workforce Management supervisors and their teams
Act as a point of escalation for all matters involving WFM
Act as a point of contact for clients client Services and Operations Management for all matters involving WFM
Ensure programs are right staffed efficiently scheduled and that service levels are met while maintaining profitability

Skills and CompetenciesHigh level of attention to detail

Expertise in all areas of contact center management analytics
Project Management skills
Good analytical skills
Ability to communicate effectively to all levels of management both written and verbal
Strong proactive decision making and problem solving skills
Ability to read trends and project those trends onto future forecasts
Ability to resolve differences with win-win solutions
High degree of empathy for fellow workers
Exceptional people management skills
Ability to adapt processes and coach employees to maintain the companys culture and core values

Relationships

The position will report to the WFM Director
The position will require frequent communication with Operations Management client representatives other WFM staff and Client Services
The position will require regular communication and meetings with WFM Planning Supervisors Client Services Recruitment Training Operations and clients
The position will manage WFM Planning Supervisor and WFM Real Time Supervisor