TULA Technical Support Specialist

Greenville, NC - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

The Program Specialist TULA (Trillium Ultimate Living Assistant) is responsible for the hands-on coordination implementation and remote support of all TULA-related activities. This role ensures that TULA devices are properly prepared deployed maintained and supported in alignment with the Trillium Scope of Work.

The Program Specialist provides direct assistance to individuals caregivers and Easterseals PORT Health (ESPH) staff by setting up devices troubleshooting technical issues delivering remote monitoring and ensuring users receive timely and effective support. This position requires strong technical aptitude excellent communication skills and a customer-centered approach to problem-solving and training.

The Program Specialist works collaboratively with the TULA Program Director Trillium representatives and ESPH teams to advance accessibility independence and innovation through assistive technology.

Remote Full-time Schedule:

MondayFriday 8:00 AM5:00 PM

Community-Based Position:

Regular travel throughout assigned regions for device installation follow-up visits user support and training

Essential Job Functions

Serve as the main contact for TULA device setup troubleshooting maintenance and user support.
Prepare configure and install devices for users providing both remote and on-site assistance.
Serve as the main contact for TULA device setup troubleshooting maintenance and user support.
Prepare configure and install devices for users providing both remote and on-site assistance.
Manage TULA inventory including repairs replacements and updates.
Maintain accurate documentation for device setup troubleshooting and service requests.
Provide training demonstrations and support materials for users caregivers and staff.
Work with internal teams and Trillium to maintain program quality and compliance.
Communicate technical information clearly to users with varying skill levels.
Stay current on assistive technology trends.

How Youll Benefit

We offer a competitive hourly rate flexible schedules and a position with a team that values your personal growth and development.

We offer competitive benefits to benefits eligible positions.

Paid time off and paid holidays
Medical Dental and Vision Health Benefits an optional Flexible Health Spending Account (FSA)
Life Insurance Disability Insurance and more
403(b) Retirement Plan
Employee Assistance Program and Legal services when needed

What Were Looking For

Associates or bachelors degree in Human Services Information Technology Rehabilitation or a related field; or an equivalent combination of education and experience.
Experience with technology setup troubleshooting or user support; familiarity with assistive or smart-home technology preferred.
Strong technical aptitude with the ability to learn new software devices and systems.
Excellent organizational skills for tracking inventory and documentation.
Clear and effective communication skills for supporting users of varying technical comfort levels.
Demonstrated problem-solving ability and sound judgment.
Commitment to exceptional customer service and promoting independence through technology.
Ability to work independently and as part of a cross-functional team.
Valid unrestricted North Carolina drivers license reliable transportation and current auto insurance.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy compassionate partner providing disability behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse 2600 team members provide meaningful support to 40200 kids adults and families in 11000 home facility and community locations across North Carolina and Virginia.

Our working environment supports employee & client health with a no tobacco use policy (tobacco free and smoke free) in all offices client facilities properties and agency vehicles.

We believe that by leveraging the unique strengths and perspectives of our workforce we can advance our just cause while building a healthy sustainable organization. Thats why we listen seek to understand & act to make ESPH an Inclusive Diverse Equitable Authentic & Learning (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Required Experience:

The Program Specialist TULA (Trillium Ultimate Living Assistant) is responsible for the hands-on coordination implementation and remote support of all TULA-related activities. This role ensures that TULA devices are properly prepared deployed maintained and supported in alignment with the Trillium ...