Independent Living Operations Manager

Permanent Full-Time (37 hours per week)
At Stockport Homes Group we pride ourselves on delivering excellent services that make a lasting difference to our customers and communities. Were looking for a dynamic forward-thinking Independent Living Operations Manager to lead a high-performing fast-paced service supporting older adults disabled people and vulnerable customers across the borough.

Youll provide operational leadership to teams delivering housing management and support and our 24-hour Carecall telecare response service. This role is perfect for someone who thrives on empowering people driving change and delivering outstanding customer experience.

What youll do:
Lead motivate and develop a large dispersed and on-site workforce delivering services 24/7.
Ensure the delivery of high-quality person-centred housing management and support services that promote independence.
Be accountable for team performance achieving KPIs and maintaining exceptional quality standards.
Drive change continuous improvement and service innovation while identifying opportunities for growth.
Effectively manage service budgets external contracts and resources to ensure value for money.
Lead on business continuity planning and project delivery.
Work with development teams and key partners to shape new specialist housing provision.
Ensure Carecall maintains compliance with the TSA Quality Standards Framework putting customer and staff safety first.
Act as a safeguarding champion for the service.
Build strong positive relationships with Stockport Council and other key partners.
Deputise for the Head of Independent Living when required.

About you:
Were looking for a confident resilient leader who can inspire teams and deliver results across a varied and evolving service area. You will:
Be highly organised self-motivated and able to manage competing priorities.
Perform effectively under pressure handling complex situations with professionalism.
Bring experience in leading large teams and managing staffing issues.
Be a strong problem solver with the ability to resolve issues quickly while maintaining excellent customer service.
Understand best practice in service delivery safeguarding and housing support.
Be confident managing budgets and analysing performance data.
Represent SHG positively championing our values at all times.

What we offer:
Great pension: Access to the generous GMPF scheme including life cover.
Generous annual leave: 28 days rising to 31 days after 5 years.
Health Cash Plan: Claim back part of your everyday medical and healthcare costs.
Retail discounts: Savings on food shopping and more.
A workplace driven by strong core values and a passion for excellence.

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

If you want to lead services that genuinely improve lives and help shape the future of Independent Living in Stockport wed love to hear from you.

If you would like to find out more for an informal chat contact Eva Holt
This role will be on Stockport Homes Limited terms and conditions.

The successful applicants appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: Wednesday 10th December 2025
Interview Date: Interviews will take place on Monday 15th December 2025. Please ensure you are available as this is the only date due to panel availability.

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.