Senior Associate-Tech Operations Engineering Digital Workplace

Salary Range: $89250.00 to $150250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies and a commitment to back the broader engineering community through open source our mission is to power your success. Because Amex Tech is powered by our technology our culture and our colleagues.

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience raise productivity and collaboration and drive operational efficiency of all service and infrastructure operations.

If you have the talent and desire to deliver innovative products and services at a rapid pace with hands on experience and critical thinking in areas of productivity and collaboration software suites endpoint computing and security mobile platforms data management and analytics and software engineering join our architecture team to help with our transformation journey!

Key Responsibilities:

• Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality

• Investigates and resolves of critical incidents problems and Knowledge module in systems and services including root cause analysis

• Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management

• Manages application maintenance including performance tuning major enhancements comprehensive backup and recovery processes and developing and deploying preventative maintenance procedures

• Directs service support activities including advanced access control application installation and retirement of outdated systems

• Monitors quality standards of documentation and reporting

• Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases

• Drives continuous service improvement by developing and maintaining best practices and knowledge repositories and ITSM

• Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience

• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives and driving adoption of self-help and chatbot AI initiatives related to Knowledge Management.

Minimum Qualifications:

• Bachelors degree in information systems Computer Science Information Technology and/or comparable experience; advance degree preferred

• Knowledge of distributed multi-tiered systems algorithms and relational databases

• Knowledge of data structures and associated components to support complex system functionality

• Awareness of infrastructure technologies such as Infrastructure as a Service (IaaS) Platform as a Service (PaaS) and components like servers Java Virtual Machines (JVMs) databases and networking solutions

• Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice

• Knowledge of Technical content management and awareness of GenAI tools