Director, Commercial

Job Description

We are seeking an exceptional visionary Director of Commercial Sales with a relentless drive for results a passion for technology and the ability to develop both people and this role youll lead our hybrid team of Commercial and Territory Sales Account Executives across Spanish-speaking LATAM and the Caribbean accelerating growth expanding market presence and elevating regional performance.

This is a rare opportunity for a strategic tech-forward leader who thrives in fast-paced competitive environments and is passionate about AI-driven selling. If youre ready to unlock the next level of performance and shape Zendesks regional growth story wed love to meet you.

What Youll Lead & Deliver

• Strategic Growth: Shape and execute a high velocity sales strategy that expands Zendesks market share and accelerates ARR growth across Spanish-speaking LATAM and the Caribbean.

• Tech & AI-powered Sales Excellence: Harness the latest AI capabilities and cutting-edge sales technology (Salesforce Outreach Clari Gong etc.) to optimize team performance pipeline velocity and customer engagement.

• Core Team Leadership: Recruit mentor and lead a diverse high performing hybrid team with a primary focus on Commercial Sales. While also driving results within the Territory Sales team dedicated to hunting and developing new business across untapped markets.

• Operational Rigor: Set and exceed aggressive sales targets forecast with precision and rigorously manage sales pipelines. Embed best practices such as MEDDPICC and utilize AI analytics to drive excellence across processes and outcomes.

• Complex Sales & Partnerships: Lead your teams through sophisticated multi-product and multi-stakeholder deals. Maintain executive relationships with top accounts and operate as a trusted strategic partner in the region.

• Cross-Functional Collaboration: Partner closely with Marketing Customer Success Solutions Engineering and Product teams to ensure a unified best-in-class go-to-market strategy.

• Market Insights & Representation: Stay ahead of industry trends deliver quarterly business reviews and provide regular insights and strategic updates to Zendesk executive leadership.

What You Bring:

• 10 years in B2B/Enterprise SaaS sales including 5 years in commercial sales management. Demonstrated success leading high performing sales teams in fast-paced competitive environments. SaaS industry experience with top CX/CRM brands (such as Salesforce ServiceNow Genesys) strongly preferred.

• Consistent track record of exceeding sales targets; Presidents Club or equivalent recognition is a plus.

• Demonstrated proficiency navigating complex multi-stakeholder sales cycles and value-based selling methodologies.

• Mastery of AI-powered and cloud sales tools (Salesforce CRM Outreach Clari Gong etc.) and ability to leverage analytics for coaching strategy and business growth.

• Talent magnet and people developer. Skilled in building inspiring and retaining world-class diverse sales teams.

• Possesses a coaching mindset and a passion for professional development at all levels.

• Executive-level presence with the ability to establish trust with C-suite customers and internal leadership alike.

• Clear motivating and persuasive in both Spanish and English; Portuguese is a strong plus.

• Entrepreneurial innovative resilient and customer-obsessed; thrives in environments of rapid change and high stakes.

• Willing and able to travel

Why Zendesk

At Zendesk youll do the best work of your career in a culture that celebrates innovation velocity and real impact. You will have the opportunity to shape and grow a critical market leveraging best-in-class technology and collaborating with some of the brightest minds in SaaS. We offer competitive compensation equity and benefits and the chance to leave your mark on the future of CX and AI-driven customer engagement in LATAM.

Join us and build something extraordinary.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.