Customer Experience Intern

Combined Insurance a Chubb company is seeking aCustomer Experience Internto join our fast-paced high energy growing company for a Summer 2026 internship. Combined Insurance is a leading provider of workforce supplemental accident disability health and life insurance pride ourselves on being customer-centric people-driven accountable performance-minded and ethical. Spend your summer working as a Combined Insurance Intern where you will have the opportunity to gain career-building experience.

Who are we looking for

Successful interns at Combined Insurance come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common and these attributes will lead to your success at Combined:

• Results orientation: a demonstrated ability to meet commitments; including under pressure
• Intellectual agility: capable and willing to master and apply new knowledge
• Personal capacity: accepting and welcoming of additional responsibility over time
• Communication skills: an ability to communicate successfully in various settings
• Interpersonal/team skills: able to work effectively with colleagues at all levels
• Self-leadership: an ability to take full ownership of work and show initiative as needed
• Client focused: understanding of the needs of customers and clients
• Work ethic: a commitment to hard work and a high ethical conduct

Examples of Intern tasks/projects:

• You will work closely with the Customer Experience Director to analyze feedback develop solutions and create engaging content that fosters a positive experience for our customers.
• Assist in gathering and analyzing customer feedback through surveys and interviews.
• Help identify areas for improvement in the customer journey and contribute to developing actionable strategies.
• Collaborate with various departments (e.g. Marketing Sales Product) to ensure a cohesive customer experience.
• Support the creation and maintenance of customer experience resources including guides FAQs and training materials.
• Participate in customer experience projects from planning through execution and evaluate their effectiveness.
• Assist in organizing customer engagement initiatives events or webinars.

Requirements:

• Proficient in Microsoft Office Suite (Excel Word PowerPoint); experience with data analysis tools is a plus.
• Currently pursuing a degree in Business Marketing Communications or a related field.
• Strong analytical skills and the ability to interpret data effectively.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills and the ability to multi-task.
• A passion for customer service and a willingness to learn.
• Local to Chattanooga or Chicago area; must be able to work 4 days in the office.

Preferred Majors:

Business Marketing Communications or a related field.

Schedule:

• 10 Weeks; starting June 12026
• Full-time M-F 8:30am 5pm CT