Dispatcher, Lead (Transportation)

Job Overview

This is a responsible position in the LCPS Dispatch Center. An employee in this position is considered essential personnel and works as a team leader with other dispatchers to fulfill the communications needs of LCPS and other county agencies. This position also coordinates office garage and driver communications regarding staffing substitutions and daily operational adjustments. This position is technical in nature requiring minimal supervision and routinely interacts with other employees agencies and citizens. Independent judgment is often used with established procedures in varying situations with only unusual or unresolved problems referred to a supervisor.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

Responds to calls both telephone and radio advising of the necessity for a substitute bus driver or attendant and arranges for replacements

Operates a two-way radio console in the absence of the regularly assigned dispatcher Handles all communications through the dispatch center including emergencies bus accidents and breakdowns.

Answers all incoming calls for Transportation from parents schools and concerned citizens;

Oversees the area assigned logbooks ensuring run coverage is efficient and equitable Assists the Dispatch Area Supervisor in overseeing the day-to-day operations for the Transportation Dispatch Center

Serves as lead worker to dispatchers and assists with training and support for daily operations

Ensures all bus routes are covered due to absences breakdowns and emergencies.

Assists drivers and attendants with directions maintains a thorough understanding of their routes and provides information when requested.

Coordinates help to those in need out in the field to include emergency services including but not limited to missing students medical emergencies and bus accidents

Serves as first line of contact to all parties to inform of all emergency situations in the absence of the Dispatch Area Supervisor

Assists Dispatch Area Supervisor in working closely with Safety & Security on school emergencies

Assists Dispatch Area Supervisor in random drug notifications in accordance with Federal Motor Carrier Safety Administration regulations

Assists in report preparation from dispatch for the Director for data reporting to the Chief Operations Officer

Assists Dispatch Area Supervisor with staff performance evaluation

Serves as first line on the phone to resolve issues with parents school administrators and other citizens who call

Utilizes transportation and dispatch software for daily operations and training purposes

Drives or attend on school bus as needed

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education

High School Diploma or GED

Experience

Two (2) years of transportation dispatcher experience or related transportation experience

Licenses and Certifications

Must continuously maintain a valid Virginia Commercial Drivers License with appropriate endorsement

Must continuously maintain current required certifications and complete all related training

In the state of Virginia (VA Code Section 46.2-341.4) and specifically when referencing the commercial drivers license (CDL) an employee is defined as:

a payroll employee

a person employed under a lease or contract or

a person who has applied for employment and whose employment is contingent upon obtaining a CDL.

A satisfactory pre-employment physical examination controlled substance testing and a completed physicians certificate (School Bus Drivers Application for Physician Certificate form EB.001) are required under the provisions of Section 22.1-178 of the Code of Virginia and Regulations of the Virginia Board of Education and Federal Motor Carrier Safety Administration (FMCSA) Controlled substance testing annual physical examinations and random tests for use of controlled substances and alcohol as prescribed by the Federal Motor Carrier Safety Administration (FMCSA) Virginia Board of Education and Loudoun County Public Schools are a condition of continued employment

Under the provision of Section 22.1-178 of the Code of Virginia and Regulations of the Virginia Board of Education furnish a statement or copy of records from the Department of Motor Vehicles showing that within the preceding five years that there are you have not been convicted of a charge of driving under the influence of intoxicating liquors or drugs convicted of a charge of refusing to take a blood or breath test convicted of a felony or assigned to any alcohol safety action program or driver alcohol rehabilitation program pursuant to 18.2-271.1 of the Code of Virginia and/or within the preceding 12 months have not been convicted of two or more moving traffic violations or have not been required to attend a driver improvement clinic by the Commissioner of the Department of Motor Vehicles pursuant to 46.2-498 of the Code of Virginia

Knowledge Skills and Abilities

Knowledge of school locations county roads and general geography

Knowledge of school bus operations

Ability to adjust service schedules; maintain records; obtain and relay accurate information; and work well under pressure

Proven self-starter

Ability to operate two-way radio and standard office equipment such as personal computer cameras fax machine and multiple software applications

Ability to interact and communicate effectively with others

Good human relations organizational and communication skills patience tact and sound judgment

Ability to drive a school bus

Physical Requirements

The following provides a brief description of physical requirements for this job: While performing the duties of this job the employee is regularly talking expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately loudly or quickly. The employee must possess normal cognitive abilities including the ability to learn recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.

Reports to:Supervisor Area Transportation

FLSA Status: Non-Exempt

Months/Days/Hours: 12 months/ 254 days/8 hours

Salary Level:Scale B/Universal - Non-Exempt Level 9

Salary Scale: Range:$29.68 - $38.22

Remote Work Eligible:No