Patient Liaison Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We have an exciting opportunity to join the team at Epworth Geelong as a part-time Patient Liaison Officer. You will be responsible for the management of patient and carer complaints and will report directly to the quality manager.
You will make an impact by:
- Ensuring that complaints are handled in a timely consistent and empathetic manner across the site.
- Initiating early intervention with patients caregivers and staff.
- Providing thorough timely and appropriate investigation of feedback.
- Ensure appropriate co-ordination and escalation of patient complaints to relevant internal and / or external parties
- Contribute to prevention strategies and debrief for staff and doctors.
To be successful in this role
You will have:
- Excellent written and verbal communication skills
- High attention to detail
- Strong customer service focus
- Ability to work with a diverse range of people both internally and externally
- Highly developed negotiation skills and experience in dispute resolution
- Sound knowledge of hospital systems and patient care processes is highly desirable
Position Description Inherent Requirements
About Epworth Geelong
Epworth Geelong located adjacent to Deakin Universitys Medical School in Waurn Ponds is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors nurses allied health professionals and support staff. It features contemporary design cutting-edge medical technology and best practice patient care whilst offering a wide range of inpatient and outpatient medical surgical and rehabilitation services.
Additional Information :
Why Join Epworth
At Epworth its a community.
Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:
- Salary package up to $15900 pre-tax annually leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
- Relocation assistance is available for approved candidates
At Epworth we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people and growing careers. And we care about giving our people support and flexibility to thrive and contribute to our communities.
We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.
Enquire/ Apply
Sound interesting To apply click the Im Interested button to attach your CV and cover letter.
For more information refer to the attached position description or contact or phone (03).
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Epworth HealthCare is Victorias largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australias health system, embracing the latest in evidence-based medicine to pioneer treatments and ... View more
