We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live acting as the primary technical and functional contact for traders quants and risk teams. The ideal candidate is autonomous reliable and comfortable working under pressure with the ability to navigate complex issues stabilize the platform during migration and support high priority trading operations in real time..
Responsibilities:
- Provide senior level support to front office users including traders and schedulers
- Ensure stability of the trade lifecycle from trade capture to end of day processes
- Troubleshoot complex technical and functional issues across the ETRM landscape
- Work closely with traders on pricing market data positions and real time operational topics
- Monitor and validate PnL risk exposures and position data
- Coordinate with global teams (development QA infrastructure data)
- Drive root cause analysis and long term remediation
- Document processes support procedures and best practices
- Act as a mentor and escalation point for junior and mid level support analysts
- Contribute to Go Live readiness hypercare and post implementation stabilization
#LI-MNRK
Qualifications :
Required Skills
- 10 years experience in front office support trade support or application support in energy trading
- Strong knowledge of North American power markets with a preference for ERCOT
- Previous ETRM experience (such as Orchestrade Endur Allegro RightAngle etc.)
- Strong technical foundation: SQL Linux or Unix Scripting knowledge (shell Python is a plus)
- Ability to work under pressure in a fast paced trading environment
- Strong communication skills and ability to interact with senior trading staff
- Proven experience managing incidents priorities and time critical operations
Nice to Have
- Direct experience with Orchestrade
- Python
- Cloud exposure (AWS or Azure)
- Experience supporting real time trading activities telemetry or scheduling workflows
Companys Benefits
At Talan we invest in our employees well-being and empower them with benefits including:
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 8 paid holidays 5 sick days 2 personal days per year
- Company health dental and vision insurance plans FSA
- Voluntary STD and LTD
- Commuter/transit benefits
Remote Work :
No
Employment Type :
Full-time
We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live acting as the primary technical and functional contact for traders quants and risk...
We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live acting as the primary technical and functional contact for traders quants and risk teams. The ideal candidate is autonomous reliable and comfortable working under pressure with the ability to navigate complex issues stabilize the platform during migration and support high priority trading operations in real time..
Responsibilities:
- Provide senior level support to front office users including traders and schedulers
- Ensure stability of the trade lifecycle from trade capture to end of day processes
- Troubleshoot complex technical and functional issues across the ETRM landscape
- Work closely with traders on pricing market data positions and real time operational topics
- Monitor and validate PnL risk exposures and position data
- Coordinate with global teams (development QA infrastructure data)
- Drive root cause analysis and long term remediation
- Document processes support procedures and best practices
- Act as a mentor and escalation point for junior and mid level support analysts
- Contribute to Go Live readiness hypercare and post implementation stabilization
#LI-MNRK
Qualifications :
Required Skills
- 10 years experience in front office support trade support or application support in energy trading
- Strong knowledge of North American power markets with a preference for ERCOT
- Previous ETRM experience (such as Orchestrade Endur Allegro RightAngle etc.)
- Strong technical foundation: SQL Linux or Unix Scripting knowledge (shell Python is a plus)
- Ability to work under pressure in a fast paced trading environment
- Strong communication skills and ability to interact with senior trading staff
- Proven experience managing incidents priorities and time critical operations
Nice to Have
- Direct experience with Orchestrade
- Python
- Cloud exposure (AWS or Azure)
- Experience supporting real time trading activities telemetry or scheduling workflows
Companys Benefits
At Talan we invest in our employees well-being and empower them with benefits including:
- 401(k) retirement plan with company matching
- 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 8 paid holidays 5 sick days 2 personal days per year
- Company health dental and vision insurance plans FSA
- Voluntary STD and LTD
- Commuter/transit benefits
Remote Work :
No
Employment Type :
Full-time
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