Community Education Support Application Specialist

Location: Business Office KidstopFour Star Express and Blast (located within Enrollment Center)
Address:7051 Brooklyn Blvd Brooklyn Center 55429

Hours: 8 hours per day 8:00am-4:30pm

Job summary: To inspire and prepare each and every scholar with the confidence courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning by managing the community education data systems. This includes providing user training troubleshooting hardware and software issues offering on-site and phone/email support assisting families with account questions supporting stakeholders with system needs and contributing to overall program system development and reporting.

Who We Are: Kidstop Four Star Express and Blast provide high-quality school-age care and early learning programming for Osseo Area Schools. We support more than 1300 working families throughout the school year and summer months by offering safe equitable and engaging environments where youth can learn grow and thrive. Our programs focus on building strong relationships offering choice-based learning opportunities and creating inclusive spaces for all scholars. We serve youth across multiple elementary buildings. The office team plays a critical role in ensuring smooth day-to-day operations strong communication with families and staff and the overall success of our programs during both the school year and summer seasons.

Essential Duties and Responsibilities:

• Provide support to program staff families and leadership in day to day tasks.
• Communicate effectively with internal and external stakeholders.
• Providing timely technical support to program users; including software updating and inventory.
• Investigating researching documenting reporting and solving problems encountered that affect programs data and registration systems and processes.
• Monitoring and creating data from software or programs; assisting in improving procedures as needed.
• Entering information into systems to maintain accurate record keeping and tracking.
• Providing technical support to District Administrators related to overall program systems and operations.
• Creating establishing and reviewing communication; supply tools or resources to use software programs.
• Developing and revising user friendly documentation for proper use of program applications and resources.
• Providing training and instruction to system users.
• Reviewing information to ensure accuracy and providing feedback in a timely manner.
• Retraining or training staff on new releases of software and updating users on program changes.
• Providing high quality customer service to users via oral communications and written communications.
• Assisting with overall enrollment registration and program building and documentation.
• Planning organizing executing and managing registration and program system procedures and timelines to ensure proper operation and program timelines.
• Coordinating and directing the systems to support required reporting or technical assistance as it relates to program requirements and compliance.
• Serving as contact person for required applications or areas as required.
• Monitoring the system integrity and security.
• Insuring and maintaining the confidentiality of data files.
• Assisting and supporting state compliance with state guidelines and assisting stakeholders as needed.
• Designing and generating customized reports as necessary to meet the needs of the program and administrators and staff.
• Generate track data and analyze program operations on going.
• Analyzing users requests and determining support that can be utilized. Designing or requesting customized enhancements or working with vendors to enhance as needed.
• Reconciling systems to ensure fidelity of software or accounts.
• Collaborate with child care assistant or other state programs to ensure accurate billing reconciliation and financial accountability for program participants.
• Communicate with families and program users regarding account balances outstanding payments and payment resolution providing guidance and support as needed.
• Performing other duties of a like or similar nature as assigned.
• Demonstrated commitment to fostering a safe welcoming and inclusive environment for all families scholars and staff regardless of abilities ethnicities genders or religious beliefs.

Qualifications: Minimum of Associates Degree or a two year college or technical school certification required or eight years of related experience. Preferred three years experience in related field. Desired three years District experience using system applications. Experience working with tuition billing and registration systems within Community Education is preferred.

Essential knowledge and specialized subject knowledge required to perform the essential functions of the job:

• Demonstrable ability to manage large data processing applications including design implementations training and coordination.
• Demonstrable experience with systems report writing and word processing.

Job Type: Full-time Class V

Hourly Rate Range: $26.67 to $34.41 per hour

Bargaining unit: Hourly Technical Contract

Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• A variety of benefits
• Mentorship programs for teachers and educational support professionals
• Summer opportunities
• and more

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity and veteran-friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race creed gender color national origin religion age sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information view the Districts Equal Opportunity and Prohibition Against Discrimination Harassment and Violence Policy.

Veterans Preference: If you are an eligible veteran please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process please email Human Resources at or call .

Background Check Upon Conditional Offer:

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.