Lead Barista

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead Barista - FT

DEPARTMENT: Element Eatery

REPORTS TO: Director of Operations

STATUS: Non-Exempt

Job Summary

The Lead Barista is responsible for providing the highest quality of service to customers in an attentive courteous and efficient manner. This position involves supervising a team to ensure excellent customer service while also handling daily operations such as inventory management opening/closing duties and staff training. He/she is also responsible for receiving preparing and delivering the customer orders and collecting payment. We proudly serveMom n emCoffee in our establishment.

THIS POSITION REQUIRES AM SHIFT AND WEEKEND AVAILABILITY.

PAY RATE: $19.50/HOUR (based on experience) PLUS TIPS.

Job Qualifications

Education & Experience

High School diploma or equivalent and/or experience in a related field preferred.
Coffee Shop experience preferred but not required.
Prior supervisory experience preferred.

Physical Requirements

Flexible and long hours sometimes required.
Medium work-Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to maneuver within Solare Cafe while preparing the beverages.

General Requirements

Must be able to effectively communicate both verbally and written with all level of associates and customers in an attentive friendly courteous and service-oriented manner.
Must be effective at listening to understanding and clarifying concerns raised by associates and customers.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with customers and associates in an attentive friendly courteous and service-oriented manner.
Attend all required meetings and trainings.
Maintain regular attendance in compliance with AT Hospitality Standards as required by scheduling which will vary according to the needs of the property.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag.
Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
Must be willing to assist in other related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative including anticipating customer or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Job Functions and Duties

Fundamental Requirements

Supervising a team to ensure excellent customer service.
Handling daily operations such as inventory management opening/ closing duties and staff training.
Be familiar with the organization of the department.
Have a thorough knowledge of the menu and any current specials in the outlet.
Service guests with all food and beverage requirements in an attentive courteous and efficient manner.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to assignment and established checklist.
Ensure that the outlet is kept stocked tidy and clean.
Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
Answer the telephone according to standards.
Consistently upsell food beverage and promotional items to guests.
Be familiar with fire extinguishers locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.

Lead Barista - FTDEPARTMENT: Element EateryREPORTS TO: Director of OperationsSTATUS: Non-ExemptJob SummaryThe Lead Barista is responsible for providing the highest quality of service to customers in an attentive courteous and efficient manner. This position involves supervising a team to ensure exce...