Customer Operations Administrator Gurugram, India

About Sedex

Sedex is a trusted partner for over 95000 businesses worldwide helping them create socially and environmentally sustainable supply chains. Through our platforms powerful data insights and expert guidance we simplify the management assessment and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights accessible tools and exceptional services that support businesses in improving environmental social and governance (ESG) performance and outcomes.

The role

As a Customer Operations Administrator the primary objective of the role is to deliver high-quality support across a range of operational and administrative tasks. This includes research data processing reporting and other back-office activities that add value to Sedexs customer membership and internal teams.

The India Operations team plays a key role in ensuring consistency quality and efficiency in the delivery of these tasks. The Customer Operations Administrator will work closely with the Senior Customer Project Administrator Head of the India Office and Head of Operations to ensure accurate execution of day-to-day responsibilities while also contributing to cross-regional projects and business priorities.

Key responsibilities

• Perform a range of administrative and back-office tasks to support smooth business operations.
• Provide operational support for supplier renewals including processing renewal actions updating records and preparing required communications.
• Manage payment-related activities including contacting customers and suppliers about failed payments and guiding them through resolution steps.
• Conduct data matching and analysis to identify supplier opportunities supporting targeted supplier sales campaigns and customer growth initiatives.
• Support E-Learning administration by maintaining training content and assisting with system updates.
• Assist with routine reporting across daily weekly and monthly cycles.
• Conduct basic data checks and analysis to support decision-making and renewal activities.
• Work collaboratively with internal teams to ensure effective communication and alignment.
• Escalate issues promptly and support timely follow-up and resolution.
• Contribute to documentation and process improvement activities.
• Provide flexible administrative support for business projects as needed.

Knowledge Skills & Experience

• Strong administrative and organisational skills with the ability to manage multiple tasks and priorities.
• Proficiency in MS Office (Excel Word PowerPoint) and confidence in working with data and reporting tools.
• Experience in data entry analysis and maintaining accuracy in large datasets.
• Good written and verbal communication skills in English.
• Ability to collaborate effectively with colleagues across different regions and time zones.
• High attention to detail accuracy and commitment to delivering quality work.
• Problem-solving mindset with the ability to escalate issues appropriately and support resolution.
• Flexibility to adapt to changing business needs and manage ad hoc tasks.

Desirable

• Experience with Salesforce or other CRM/database systems.
• Exposure to financial processes such as payment handling and basic financial reporting.
• Experience working in an international or cross-cultural environment.
• Understanding of customer success or operations functions within a global business.

Our culture

At Sedex our approach to business and culture is firmly rooted in our core values which guide everything we do:

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs understanding their challenges and continuously adapting our solutions we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work make decisions with confidence and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible impactful outcomes for our customers our business and society at large.

Privacy Policy

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