Sr. Director, Cloud Operations
Share
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Director of Cloud Operations will lead QADs global Cloud Operations. This role is responsible for defining strategic direction driving operational excellence and ensuring secure reliable and scalable Cloud infrastructure that delivers an exceptional customer experience. The position will act as the primary liaison between our company and our System Integrator (SI) partner ensuring service delivery excellence adherence to Service Level Agreements (SLAs) and overall quality performance and collaborate closely with cross-functional teams including Engineering Support Product Management and external partners.
We are looking for a visionary and hands-on leader an innovator who can shape and execute QADs long-term Cloud strategy while delivering measurable operational results. To support real-time collaboration with our customers and technology partners this role requires working during EMEA business hours / US East morning hours.
Responsibilities
Own QADs strategic Cloud migration initiative to transition environments from data centers to a hyperscaler
Oversee service integration and management ensuring quality delivery from QADs Cloud operations service provider
Ensure customer-facing activities consistently meet or exceed customer satisfaction goals and serve as a senior escalation point for critical customer issues
Establish and enhance incident management and escalation processes to reduce downtime and accelerate resolution
Implement industry-leading practices for security compliance resilience and cost optimization for QADs key hyperscalers
Work with finance to identify and implement cost efficiency measures that will improve the cloud unit economics of QAD products
Identify and drive the implementation automation improvements to streamline operations and strengthen Disaster Recovery capabilities
Drive improvements in monitoring and observability including helping to implement a fully functioning NOC
Develop track and report on KPIs for operational performance and customer experience and make informed data-driven decisions to continually improve service quality and delivery efficiency
Partner effectively with services support and customer success across the organization to drive customer excellence
Strengthen collaboration with Engineering and Product Management to ensure smooth feature readiness knowledge sharing and product feedback loops
Qualifications :
15 years of experience in cloud infrastructure and operations management with at least 5 years in a senior leadership role.
Proven experience leading Cloud infrastructure operations in a fast-paced enterprise environment
Demonstrated success managing large-scale infrastructure migration programs
Deep knowledge of AWS services and best practices
Experience leading NOC operations monitoring telemetry and synthetics for Cloud platforms
Proven experience managing large-scale systems integrators or third-party managed service providers.
Bachelors degree in Computer Science Engineering or related field (or equivalent experience)
Ability to work EMEA and morning US Eastern Time business hours onsite from the Pune office.
Additional Information :
Why Join QAD in India
This is a unique opportunity to join a stable global software company at an exciting inflection point in its India journey. You will have the autonomy and resources to build transform and make a significant lasting impact on our organization and our customers. You will be part of a collaborative global leadership team and play a critical role in shaping the future of QAD. If you are a leader who thrives on challenge is passionate about building high-performing teams and is ready to drive exceptional results in a dynamic market we encourage you to apply.
Be the architect of our next phase of growth in India. Join QAD.
About QAD:
QAD Redzone is redefining manufacturing and supply chains through its intelligent adaptive platform that connects people processes and data into a single System of Action. With three core pillars Redzone (frontline empowerment) Adaptive Applications (the intelligent backbone) and Champion AI (Agentic AI for manufacturing) QAD Redzone helps manufacturers operate with Champion Pace achieving measurable productivity resilience and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
QAD is a virtual first company. While the job postings below indicate a city, state and country, the successful candidate can be located anywhere in the country listed on the job posting. Your primary work location at QAD will be virtual / working from home, with occasional travel int ... View more
