Sr ServiceNow Platform Engineer (ITSM)

Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning

Welcome to a team with a clear purpose: TRANSFORM peoples lives by being the most reliable TECHNOLOGICAL ally!

Get ready and join this adventure!

What will you find in this career opportunity

• Technical and personal challenges to keep you growing and engaged.
• A connected team focused on your physical and mental wellbeing.
• A culture of continuous improvement fresh and collaborative with opportunities for learning and supportive colleagues.
• KaizenHub: A programme designed to boost your talent with feedback mentoring and coaching through Sofka U. Its a challenge and a game at the same time!
• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.

What are we looking for

A ServiceNow Platform Engineer specialized in ITSM with 5 years of experience who masters the design implementation and optimization of solutions on the ServiceNow platform focusing on the ITSM suite. The ideal candidate combines a deep understanding of ITIL processes with a technical command of JavaScript Glide scripting and integrations via APIs.

This is a unique opportunity to lead the evolution of our service platform. Your work will directly impact operational efficiency user experience and the maturity of our IT service management making you a key pillar for our digital transformation and growth.

Responsibilities

• Design implement and configure modules of the ITSM suite (Incident Change Request Problem Configuration) within the ServiceNow instance.
• Develop and customize advanced functionalities using JavaScript Glide scripting UI Policies Business Rules and Script Includes.
• Manage and execute the integration of ServiceNow with other corporate systems using REST/SOAP/APIs protocols.
• Optimize the platform and its workflows by applying automation methodologies such as Flow Designer and Orchestration.
• Ensure the quality scalability and security of the platform adhering to best practices in development and architecture.
• Provide high-level technical support resolution of complex problems and evolutionary maintenance of the platform.
• Collaborate closely with business stakeholders and IT teams to translate requirements into effective technical solutions aligned with ITIL.

Requirements

Education: Professional degree in Systems Engineering Computer Engineering or related fields.
Experience: 5 years of experience working with ServiceNow (development administration configuration) and/or similar roles on ITSM platforms demonstrating technical solidity and knowledge of ITIL processes.

Technical Knowledge

• ServiceNow (development administration configuration)
• ITIL Processes (Incident Change Request Problem Configuration)
• JavaScript
• Glide scripting
• UI Policies
• Business Rules
• Script Includes
• Integrations via REST/SOAP/APIs
• Flow Designer and Orchestration
• Technical English (written and spoken)

Wed love to hear from you apply now!

Working conditions

• Contract type: Permanent contract were looking for long-term relationships and want you to grow with us.
• Professional growth: At Sofka youll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. You decide how you want to grow!

Why join Sofka

• Be part of a supportive community with a shared purpose and strong values.
• Access continuous training mentorship and wellness programmes.
• Advance your career with meaningful experiences and a flexible work model.

Ready for your next professional chapter Apply now and lets transform lives together!