ITR Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Managers of people from multiple families within the function. Impacts approaches projects and programs in the functional area or affected business organization and ways of working. Impacts quality efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.Job Description
Roles and Responsibilities:
Overall
- Act as the single point of contact to the customer.
- Maintain on-going customer relationships and ensure customer satisfaction.
- Responsible for customer portfolio P&L and growth
- Smaller customer portfolio allowing individual to support opportunity cost development and support project pre-planning and mobilization and execution of service works
Services:
- Responsible for outage scope planning and execution including closeout oversight and event parts and repairs planning
- Act as the interface with various internal stakeholders such as engineering finance sourcing affiliates parts and repairs.
- Ensure the safe execution of works on sites and ensure compliance under 16.2 appointment
- Maintain and deliver to the SQDC principles at Customer sites
- Responsible for establishing work scope pricing and driving emergent work for major repair projects
- Oversee transactional (TX) Extra Work and Job Cost Estimator (JCE) proposals for assigned customers using Outage Assistant software.
- Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
- Coordinate with Field-service Repair Managers Parts Fulfillment Leaders and engineering to enhance outage planning process
- Drive and be advocate for outage Daily Management and application of Lean principles within the execution and planning tasks.
- Drive and promote problem solving and application of the GE NCR processes
Sales:
- Support the maintenance of accurate and current project and opportunity information in NEX
- Develop long term strategic plans by customer to drive penetration and growth
- Continuously monitor and drive the development of the opportunity pipeline for regional opportunities
- Drive Orders Sales Cash and Contribution Margin (CM) growth
- Provide leadership through the formulation and execution of proposal strategies that capitalize on GEs competitive strengths to serve the customers needs while meeting GEs business goals.
- Interface with Product Management Commercial Operations Customer Fulfillment Manager (CFM) Parts Fulfillment Leaders Project Managers and other functional groups as required as part of an integrated Customer Team to grow the GE Power Services Rotating Equipment NAM business with Customers in assigned customer base.
- Drive an orders pipeline on complex multi-offering transactions that may include Parts Repairs Outage Services Performance Upgrades and long-term Service Agreements (SA).
- Lead deal strategy development and reviews as necessary with Commercial Operations Team and other functional groups as required
- Maintain knowledge of market trends customer strategy / profile / requirements including outage schedules and competitor actions; share internally and use market knowledge to drive sales opportunities with customers.
- Provide demand forecasting and pacing support to Sales Operations / Finance.
- Willingness and ability to travel 50% of the time.
Basic Qualifications:
- University degree or Equivalent Diploma from accredited University or equivalent
- Minimum of 5 years of experience in the Power Generation Industry
- Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry
- Minimum of 5 years of experience working with and knowledge of GE Steam Turbines and Generator technology products and services.
Desired Qualifications:
- Ability to effectively interface with all levels of internal and external customers
- Strong interpersonal and leadership skills
- Demonstrated value selling skills
- Strong oral and written communication skills
- Ability to manage and influence in a matrix environment
- Integrative team working style
- Ability to work independently and be a self-starter
- Business acumen / analytic ability
- Strong technical background
- Demonstrated computer skills including Microsoft Word Excel Outlook and Power Point
- Broad understanding of the commercial cycle including product line/marketing/sales/commercial operations/engineering
- Customer service and solution mindset
- Knowledge of Steam Turbine and Generator design operations and maintenance
- Experience planning and executing outages.
- Familiarity with Contracts and Service Agreements
- Strong leadership financial and commercial skills
- Team leader in a dynamic energetic and proactive environment
- Demonstrated organizational skills
- Experience establishing credibility and developing relationships with challenging customers
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
