Sales and Operations Coordinator

Nairobi - Kenya

Monthly Salary: Ks 80000 - 80000

Experience Required: 4-5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About this Role:

Our client delivers innovative IT solutions across Africa empowering organizations across multiple sectors. They are seeking a Sales and Operations Coordinator to support their growing team. In this role you will be responsible for coordinating sales activities and ensuring that sales representatives meet their targets. You will serve as the backbone of sales execution providing daily sales support streamlining processes and using data-driven insights to fuel growth across key solutions including Smart Queue Management Customer Experience Feedback Digital Signage and Booking Engine platforms. Additionally you will play a crucial role in maintaining seamless client coordination enhancing sales cycle efficiency ensuring accurate reporting and supporting operational excellence for projects across multiple markets.

Key Responsibilities:

Sales Coordination (Execution & Client Support)

Coordinate end-to-end sales order cycle for all the companys products from proposals pricing and demos to contract closure with 100% accuracy.
Prepare and track client quotations proposals and project documentation with zero errors.
Liaise with clients channel partners and internal teams to ensure all deliverables are on track
Organize sales team meetings demos site surveys and technical handovers.
Support PoCs (Proof of Concept) and pilots with documentation TATs and feedback follow-ups.

Sales Operations (Data Processes & Reporting)

Own and update the sales pipeline dashboards and CRM with 100% data integrity.
Track KPIs: conversion rates lead aging proposal win rates sales/installation timelines and collections.
Prepare weekly monthly and quarterly management reports highlighting revenue progress pipeline status and variances.
Maintain up-to-date dashboards on sales/lead/project statuses especially for key verticals like healthcare banking and government.
Identify sales process bottlenecks and propose at least 2 improvements per quarter.
Coordinate with finance on invoices collections and payment follow-ups to maintain on time payments.

Cross-Functional & Client Delivery Support

Collaborate closely with operations and technical teams to align delivery timelines with client commitments.
Ensure >90% OTIF (On Time In Full) for project delivery.
Proactively flag delays or risks to stakeholders and coordinate mitigation plans.
Maintain high client satisfaction by closing feedback loops for installations escalations or complaints.

Requirements

Qualifications:

Bachelors degree in Business Sales IT or related field.
3 5 years experience in international sales coordination and/or sales operations ideally in B2B SaaS CX solutions or smart technologies.
Hands-on experience with CRM (Zoho Salesforce or similar) Excel (advanced) and project tracking tools.
Knowledge of SAAS sales to B2B is a big plus.
Strong organizational skills with an analytical mindset can juggle multiple clients markets and projects simultaneously.
Excellent communication skills and cross-cultural awareness.

HOW TO APPLY

Send you CV to us at:

Email Subject Line: Sales and Operations Coordinator

Applications will be reviewed on a rolling basis

Required Skills:

3 5 years experience in international sales coordination and/or sales operations ideally in B2B SaaS CX solutions or smart technologies. Hands-on experience with CRM (Zoho Salesforce or similar) Excel (advanced) and project tracking tools. Knowledge of SAAS sales to B2B is a big plus. Strong organizational skills with an analytical mindset can juggle multiple clients markets and projects simultaneously. Excellent communication skills and cross-cultural awareness.

Required Education:

Bachelors degree in Business Sales IT or related field.

About this Role:Our client delivers innovative IT solutions across Africa empowering organizations across multiple sectors. They are seeking a Sales and Operations Coordinator to support their growing team. In this role you will be responsible for coordinating sales activities and ensuring that sale...

About this Role:

Key Responsibilities:

Sales Coordination (Execution & Client Support)

Coordinate end-to-end sales order cycle for all the companys products from proposals pricing and demos to contract closure with 100% accuracy.
Prepare and track client quotations proposals and project documentation with zero errors.
Liaise with clients channel partners and internal teams to ensure all deliverables are on track
Organize sales team meetings demos site surveys and technical handovers.
Support PoCs (Proof of Concept) and pilots with documentation TATs and feedback follow-ups.

Sales Operations (Data Processes & Reporting)

Own and update the sales pipeline dashboards and CRM with 100% data integrity.
Track KPIs: conversion rates lead aging proposal win rates sales/installation timelines and collections.
Prepare weekly monthly and quarterly management reports highlighting revenue progress pipeline status and variances.
Maintain up-to-date dashboards on sales/lead/project statuses especially for key verticals like healthcare banking and government.
Identify sales process bottlenecks and propose at least 2 improvements per quarter.
Coordinate with finance on invoices collections and payment follow-ups to maintain on time payments.

Cross-Functional & Client Delivery Support

Collaborate closely with operations and technical teams to align delivery timelines with client commitments.
Ensure >90% OTIF (On Time In Full) for project delivery.
Proactively flag delays or risks to stakeholders and coordinate mitigation plans.
Maintain high client satisfaction by closing feedback loops for installations escalations or complaints.

Requirements

Qualifications:

Bachelors degree in Business Sales IT or related field.
3 5 years experience in international sales coordination and/or sales operations ideally in B2B SaaS CX solutions or smart technologies.
Hands-on experience with CRM (Zoho Salesforce or similar) Excel (advanced) and project tracking tools.
Knowledge of SAAS sales to B2B is a big plus.
Strong organizational skills with an analytical mindset can juggle multiple clients markets and projects simultaneously.
Excellent communication skills and cross-cultural awareness.

HOW TO APPLY

Send you CV to us at:

Email Subject Line: Sales and Operations Coordinator

Applications will be reviewed on a rolling basis

Required Skills:

Required Education:

Bachelors degree in Business Sales IT or related field.

Company Industry

IT Services and IT Consulting

Key Skills

Sales Experience
Microsoft Office
Customer Service
Hotel Experience
Hospitality Experience
Basic Math
Microsoft Powerpoint
Salesforce
Filing
Project Management Software
Administrative Experience
Sales Support

Apply Now

About Company

Bridge Talent Management

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click

AI Resume Builder

Create an ATS-ready CV in minutes

AI Cover Letter

Write a personalized letter instantly

Sales and Operations Coordinator

Nairobi - Kenya

Job Summary

Requirements

Requirements

Company Industry

Key Skills

About Company

Related Jobs