Program Manager, E-Commerce Subscription
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Job Location:
Austin, TX - USA
Yearly Salary:
$ 66800 - 142800
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs around the Grocery Subscription including member benefits service pricing and customer go to market. Senior Program Managers lead program strategy execution and KPI management of key E-Commerce workstreams in partnership with Merchandising Marketing Operations Finance and Technology.
We are looking for a strategic thinker who obsesses over customers earns trust with stakeholders dives deep into business metrics and processes and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams including Whole Foods Market global and regional teams and Amazon Business Operations and Technical teams.
Key job responsibilities
Executes assigned e-commerce programs and projects
Identifies and recommends optimizations for program execution based on competitive analysis customer insights customer feedback and assessment of business results.
Develops program-specific tactics and goals to achieve business and customer engagement objectives.
Leads execution of programs including:
oManaging timelines
oManaging budgets
oProgram status communication
Ensures / develops weekly monthly and quarterly reporting for e-commerce programs.
Identifies reporting requirements and ensures access to program-related data
Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
Maintains awareness of e-commerce trends developments and best practices.
Provides coaching and mentoring for new TMs.
Serves as a resource on WFM capabilities and captainships.
Informally shares appreciation and feedback to improve the performance of others.
Skills:
Understanding of e-commerce strategy planning and execution.
Good quantitative and financial analysis skills. Good analytical skills.
Excellent communication skills including written verbal and listening.
Presents information and responds to questions with guidance one-on-one and with internal and external customers.
Tailors communication approach to specific situations and audiences.
Ability to leverage influence navigate and build partnerships across business teams.
Impacts the quality of own work and that of the team. Ability to build and nurture relationships with cross-functional Team Members.
Understands standard project management methodologies and requirements.
Ability to plan estimate organize and monitor projects.
Ability to keep projects on track financially creatively and in accordance with stakeholder deadlines.
Understands company business unit and/or project strategy goals and objectives.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy goals and objectives.
Understands the WFM product mix supply base and retail operations.
- 4 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- BA/BS degree and 4-6 years relevant experience OR equivalent combination of education and relevant experience
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a strategic thinker who obsesses over customers earns trust with stakeholders dives deep into business metrics and processes and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams including Whole Foods Market global and regional teams and Amazon Business Operations and Technical teams.
Key job responsibilities
Executes assigned e-commerce programs and projects
Identifies and recommends optimizations for program execution based on competitive analysis customer insights customer feedback and assessment of business results.
Develops program-specific tactics and goals to achieve business and customer engagement objectives.
Leads execution of programs including:
oManaging timelines
oManaging budgets
oProgram status communication
Ensures / develops weekly monthly and quarterly reporting for e-commerce programs.
Identifies reporting requirements and ensures access to program-related data
Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
Maintains awareness of e-commerce trends developments and best practices.
Provides coaching and mentoring for new TMs.
Serves as a resource on WFM capabilities and captainships.
Informally shares appreciation and feedback to improve the performance of others.
Skills:
Understanding of e-commerce strategy planning and execution.
Good quantitative and financial analysis skills. Good analytical skills.
Excellent communication skills including written verbal and listening.
Presents information and responds to questions with guidance one-on-one and with internal and external customers.
Tailors communication approach to specific situations and audiences.
Ability to leverage influence navigate and build partnerships across business teams.
Impacts the quality of own work and that of the team. Ability to build and nurture relationships with cross-functional Team Members.
Understands standard project management methodologies and requirements.
Ability to plan estimate organize and monitor projects.
Ability to keep projects on track financially creatively and in accordance with stakeholder deadlines.
Understands company business unit and/or project strategy goals and objectives.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy goals and objectives.
Understands the WFM product mix supply base and retail operations.
- 4 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- BA/BS degree and 4-6 years relevant experience OR equivalent combination of education and relevant experience
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
